Welcome to North Attleboro Electric Cooperative (NAEC), your local provider of reliable and affordable electricity. As a member-owned cooperative, our mission is to provide exceptional service and support to the residents and businesses of North Attleboro. In this article, we will be discussing important topics such as starting and stopping service, billing and payment options, our power outage map, and how to contact us in case of any issues or concerns. We understand that electricity is an essential part of our daily lives, and it is our responsibility to ensure that you have a seamless and hassle-free experience with NAEC. So, let's dive in and learn more about how we can serve you better.
What is North Attleboro Electric Cooperative?
North Attleboro Electric Cooperative (NAEC) is a non-profit organization that provides electric service to over 4,000 members in North Attleboro, Massachusetts. Founded in 1936, NAEC's main business is to distribute reliable and affordable electricity to its members in a safe and environmentally responsible manner. As a cooperative, NAEC is owned by its members, who each have a voice and vote in important decisions that affect the electric service they receive.
NAEC is located at 275 South Washington Street, North Attleboro, Massachusetts, making it easily accessible to its members. The cooperative's service coverage area includes the town of North Attleboro, as well as parts of Plainville, Attleboro, and Cumberland. This allows NAEC to serve a diverse group of members, including residential, commercial, and industrial customers.
To ensure efficient communication with its members, NAEC provides a variety of contact options. Members can reach the cooperative by phone at (508) 695-5641 during business hours, Monday through Friday from 8:00am to 4:00pm. They can also visit the cooperative's website at www.naec.com for more information or to submit inquiries through the online contact form.
Start/Stop Service
If you are a new member or are moving to a new location within NAEC's service area, you can easily start or stop your electric service through the cooperative's website. The process is simple and can be completed online at your convenience. When starting service, members will need to provide basic information such as name, address, and contact information. NAEC also offers options for automatic bill pay and paperless billing for added convenience.
Billing & Payment Options
NAEC offers a variety of billing and payment options to make paying your electric bill as easy as possible. Members can choose to receive their bills by mail or through email, and have the option to pay by mail, in person at the NAEC office, or online through the cooperative's website. NAEC also offers a budget billing option for members who prefer a predictable monthly bill amount.
Power Outage Map
In the event of a power outage, NAEC has a power outage map available on its website to keep members informed about the status of their power. Members can view the map to see if there are any reported outages in their area, and can also report an outage through the online form or by calling the cooperative's outage line. NAEC's experienced line workers are dedicated to restoring power as quickly and safely as possible in the event of an outage.
Contact Us
NAEC values open communication with its members and has a dedicated team ready to assist with any questions or concerns. In addition to the contact options mentioned above, members can also visit the cooperative's office during business hours for in-person assistance. NAEC is committed to providing quality service and ensuring customer satisfaction.
North Attleboro Electric Cooperative is a reliable and customer-focused organization that is dedicated to providing affordable and environmentally responsible electricity to its members. With a variety of contact options, easy start/stop service, and convenient billing and payment options, NAEC strives to make electricity service as efficient and hassle-free as possible for its members.
How to Start/Stop Service
There are several ways to start or stop service with North Attleboro Electric Cooperative. Here are some possible steps and options:
Starting Service
1. Visit the North Attleboro Electric Cooperative website and click on the "Start Service" option.
2. Fill out the form with your personal and contact information.
3. Choose the date you would like service to be activated.
4. Provide any necessary documentation, such as a lease agreement or proof of ownership.
5. Submit your request and wait for a confirmation from the cooperative.
6. If you prefer, you can also call the cooperative's customer service line to start service over the phone.
Stopping Service
1. Log in to your North Attleboro Electric Cooperative account on the website.
2. Click on the "Stop Service" option.
3. Provide your personal and contact information.
4. Choose the date you would like service to be discontinued.
5. If you are moving, make sure to provide a forwarding address for any final bills or refunds.
6. Submit your request and wait for a confirmation from the cooperative.
7. Alternatively, you can also call the customer service line to stop service over the phone.
FAQs
Q: How much notice do I need to give to start or stop service?
A: It is recommended to give at least a week's notice for starting or stopping service. This allows enough time for the cooperative to process your request and ensure that service is activated or discontinued on the desired date.
Q: Is there a fee to start or stop service?
A: No, there is no fee to start or stop service with North Attleboro Electric Cooperative.
Q: Can I change my start/stop service date after I have submitted my request?
A: Yes, you can contact the cooperative's customer service line to make changes to your start or stop service date.
Q: How will I be billed for my electric service?
A: North Attleboro Electric Cooperative offers various billing and payment options, including paperless billing, automatic payments, and online payments. You can choose the option that is most convenient for you.
Power Outage Map
The North Attleboro Electric Cooperative provides a useful tool for tracking power outages in the community. Here are the steps to view the power outage map:
1. Visit the NATEC website - The first step is to visit the official website of the North Attleboro Electric Cooperative at www.natelectric.com.
2. Click on “Power Outage Map” - On the home page, you will find a tab labeled “Power Outage Map”. Click on it to access the map.
3. View the map - The power outage map will show the current status of any outages in the area. You can zoom in and out to get a more detailed view of specific areas.
Report an Outage
In case you experience a power outage, it is essential to report it to the North Attleboro Electric Cooperative as soon as possible. Here are the steps to report an outage:
1. Call the NATEC hotline - The quickest way to report an outage is by calling the NATEC hotline at 1-800-242-3030. Keep your account number handy as you will need it to report the outage.
2. Use the mobile app - If you have downloaded the NATEC mobile app, you can report an outage directly from your phone. The app is available for download on both iOS and Android devices.
3. Report online - You can also report an outage by logging into your NATEC account on the website. Click on the “Report an Outage” tab and follow the prompts to submit your report.
Learn About the Power Restoration Process
Power outages can occur due to various reasons, such as severe weather or equipment failures. The North Attleboro Electric Cooperative has a systematic process in place to restore power as quickly and safely as possible. Here are three key things to know about the power restoration process:
1. Prioritization - During a power outage, NATEC prioritizes restoring power to critical facilities such as hospitals, fire stations, and water treatment plants. After that, they focus on fixing issues that affect the most significant number of customers first.
2. Crews on standby - NATEC has crews on standby, ready to respond to any outages. These trained professionals work around the clock to restore power as quickly as possible.
3. Safety first - While restoring power, safety is the number one priority for NATEC. Crews are trained to follow all safety protocols and guidelines to ensure the safety of both customers and employees.
Tips for Dealing with Power Outages
Power outages can be inconvenient and frustrating, but with the right preparation, you can minimize the impact. Here are a few tips to keep in mind:
1. Have a backup plan - It is always a good idea to have a backup plan in case of a power outage. This can include having a generator or a supply of non-perishable food and water.
2. Stay informed - Keep yourself updated on the current status of the power outage by checking the NATEC website or social media pages.
3. Conserve energy - During an outage, try to conserve energy by turning off unnecessary lights and appliances. This can help shorten the duration of the outage.
With the power outage map, reporting an outage, and understanding the power restoration process, the North Attleboro Electric Cooperative ensures that customers are well equipped to deal with any power outages. Stay informed and be prepared for any unexpected interruptions in your electrical service.
Billing & Payment Options
At North Attleboro Electric Cooperative, we understand the importance of convenient and flexible billing and payment options for our customers. We strive to make the process as simple and hassle-free as possible, so you can focus on your daily life without worrying about your electricity bill. We offer a variety of options for you to choose from, so you can find the one that best suits your needs and preferences.
Online Bill Pay
One of the most convenient ways to pay your bill is through our online bill pay system. This service allows you to pay your bill anytime, anywhere, as long as you have an internet connection. You can also set up automatic payments, which will deduct the amount due from your bank account or credit card each month. This ensures that your bill is always paid on time, without any effort on your part.
By Mail
If you prefer to make your payments by mail, you can simply send a check or money order to our office address. Please make sure to include your account number on the check or money order, and allow enough time for the payment to reach us before the due date. Please note that we do not accept cash payments through the mail.
In Person
We also offer the option to pay your bill in person at our office location. Our friendly staff will be happy to assist you with your payment and answer any questions you may have. We accept cash, check, money order, and credit card payments at our office.
Phone Payments
If you prefer to make your payments over the phone, we have a dedicated phone line for bill payments. Simply call our customer service number and follow the prompts to make your payment using a credit or debit card.
Payment Assistance Programs
We understand that unexpected financial difficulties can arise, and it may be difficult for some of our customers to pay their bills on time. That's why we offer various payment assistance programs to help those in need. These programs include budget billing, which allows you to spread out your payments evenly throughout the year, and energy assistance programs for qualifying low-income households.
Understanding Your Bill
We know that understanding your electricity bill can be confusing, with all the different charges and fees. That's why we have a detailed explanation of your bill on our website, which breaks down each charge and provides helpful tips on how to reduce your energy usage and save on your bill.
At North Attleboro Electric Cooperative, we are committed to providing our customers with the best possible service and options for billing and payments. We are constantly striving to improve and make the process easier for our customers. If you have any questions or concerns regarding your bill or payment options, please don't hesitate to contact us. We are here to help and ensure that your experience with us is a positive one.
Contact Us
If you have any questions or concerns regarding your North Attleboro Electric Cooperative (NAEC) service, there are a variety of ways to contact us. Our friendly and knowledgeable customer service team is available to assist you with any inquiries you may have.
One of the quickest and most convenient ways to reach us is through our 24/7 phone support. You can call us at 1-800-555-5555 to speak directly with a customer service representative. They will be able to answer any questions you have about your start/stop service, billing and payment options, or power outages. Our team is dedicated to providing exceptional customer service and will work to resolve any issues you may be experiencing.
In addition to our phone support, we also offer online assistance through our website. You can visit our Contact Us page to submit a query or concern through our online form. One of our customer service representatives will respond to your inquiry as soon as possible.
For your convenience, we also have a live chat feature on our website. This allows you to chat with a customer service representative in real-time. Whether you have a question or need assistance with your service, our live chat support is a quick and easy way to get the help you need.
If you prefer to communicate through email, you can reach us at customer.service@naec.com. Our customer service team will respond to your email promptly and provide you with the necessary assistance.
In the event of a power outage, you can report it to us through our website or by calling our 24/7 phone support. We also have a Power Outage Map on our website, where you can view any current outages in your area and get updates on the estimated restoration time.
At NAEC, we understand the importance of staying connected with our customers. We also strive to make it as easy as possible for you to reach us and get the assistance you need. Our dedicated customer service team is always here to help, and we are committed to providing you with a positive experience every time you contact us.
Thank you for choosing North Attleboro Electric Cooperative. We value your business and are happy to assist you with all of your electric service needs.
Frequently Asked Questions (FAQ)
Here are some common questions that customers may have about North Attleboro Electric Cooperative's (NAEC) services:
Q: How do I start or stop my service?Starting or stopping your service with NAEC is easy. You can do so by filling out a start/stop service request form on our website, or by contacting our customer service team at [insert phone number]. Please make sure to provide us with accurate information and give us at least two business days' notice before you want the service to start or stop.
Q: What are my billing and payment options?NAEC offers a variety of billing and payment options to make it convenient for you to manage your account. You can choose to receive your bill via mail or email, and you can make payments through our website, by phone, or in person at one of our payment centers. We also offer automatic bill payment and budget billing options. For more information on our billing and payment options, please visit our website or contact our customer service team.
Q: How can I check for power outages in my area?NAEC has a power outage map available on our website that enables customers to check for any current outages in their area. The map is updated in real time, and it provides information on the number of customers affected and the estimated restoration time. We also send out notifications to customers who have signed up for our outage alerts service.
Q: What should I do in the event of a power outage?In case of a power outage, please remain calm and do not panic. Check your circuit breakers to see if the outage is due to a tripped breaker. If your circuit breakers are fine, please report the outage to NAEC by calling our customer service team at [insert phone number]. We also recommend that you unplug electronic equipment during an outage to prevent damage when the power is restored.
Q: How can I contact NAEC?If you need to get in touch with us for any reason, there are several ways to do so. You can call our customer service team at [insert phone number] during business hours. You can also reach us by email or through our website by filling out our contact form. We value our customers' feedback and strive to provide excellent customer service.
Thank you for choosing North Attleboro Electric Cooperative as your energy provider. We are committed to providing reliable and affordable electricity to our community. If you have any further questions or concerns, please do not hesitate to reach out to us.
1. How do I start or stop my service with North Attleboro Electric Cooperative?
To start or stop your service with North Attleboro Electric Cooperative, you can follow these steps:
- Call the cooperative's customer service line at (800) 555-5555 to request a start or stop of service.
- Provide your personal information, such as name, address, and contact details, as well as the date you would like the service to start or stop.
- Confirm if you will be the account holder or if you are authorizing someone else to act on your behalf.
- If starting service, schedule a home visit from a technician to connect your electricity.
- If stopping service, arrange for a final meter reading and payment of any outstanding bills.
For your convenience, you can also submit a start or stop request online through the cooperative's official website. Simply navigate to the Start/Stop Service section and follow the prompts to complete the request.
If you have any further questions or concerns about starting or stopping your service, you can refer to the Contact Us section for various ways to reach customer service, including by phone, email, or in person at their office location.
2. What options do I have for billing and payment?
When it comes to billing and payment, North Attleboro Electric Cooperative offers a variety of options for its customers. One of the most convenient ways to pay your bill is through the cooperative's online portal. You can access your account, view your current balance, and make payments using a credit or debit card. Alternatively, you can also choose to enroll in the cooperative's automatic payment program, where your bill will be automatically deducted from your chosen bank account each month. For those who prefer traditional methods, North Attleboro Electric Cooperative also accepts payments by mail or in person at their office. Whichever method you choose, rest assured that your billing and payment information will always be secure and confidential.
3. Is there a power outage map available for me to check on current outages in my area?
Yes, North Attleboro Electric Cooperative provides a power outage map for customers to easily check on current outages in their area. This map can be accessed on the cooperative's website under the "Power Outage Map" tab. It is a user-friendly and interactive map that displays the affected areas, the estimated restoration time, and the cause of the outage. Customers can zoom in to see more detailed information and also report an outage if their area is not yet indicated on the map. This feature is very useful for customers who want to stay updated on any power issues in their area and plan accordingly.
4. How can I contact North Attleboro Electric Cooperative for any questions or concerns?
If you have any questions or concerns about North Attleboro Electric Cooperative, you can contact them through various methods:
1. Phone: You can call their customer service hotline at 1-800-555-5555 to speak to a representative and get your queries addressed. The hotline is available 24/7 for any emergency situations as well.
2. Email: You can also email them at info@naec.com for any non-urgent inquiries or feedback. They typically respond within 2-3 business days.
3. Online form: NAEC's website has a contact form that you can fill out with your name, email, and message. They will get back to you via email.
4. In person: If you prefer face-to-face communication, you can visit their customer service office during business hours.
Whichever method you choose, the NAEC team will be happy to assist you with any questions or concerns regarding their services, billing and payment options, power outages, and more.
5. Are there any special programs or incentives available for customers who use renewable energy sources?
There are several programs and incentives available for North Attleboro Electric Cooperative customers who use renewable energy sources. One such program is the Net Metering program, which allows customers to receive credit for any excess energy their renewable systems generate and send back to the grid. Another is the Renewable Energy Credits program, which allows customers to sell their environmental benefits to others who need to offset their own carbon footprint. Additionally, customers who install solar panels may qualify for tax incentives or rebates offered by the state or federal government. It is important to note that eligibility and availability of these programs may vary and interested customers should contact the cooperative for more information.
North Attleboro Electric Cooperative (NAEC) offers a variety of services and options to help customers easily start or stop their electric service, choose their billing and payment options, and stay informed during power outages.
Start/Stop Service:
To start or stop your electric service with NAEC, you can simply call our customer service line at 1-800-555-5555. Our representatives will assist you in setting up your new account or closing your existing account. You can also visit our website to start or stop service online.
Billing & Payment Options:
NAEC offers several convenient billing and payment options to its customers. You can choose to receive your bill by mail or email, and can also opt for paperless billing. We also offer automatic bill payment, where your bill amount will be automatically deducted from your bank account or credit card every month. You can also make payments online, by phone, or in person at our office.
Power Outage Map:
In the event of a power outage, NAEC provides real-time updates through our online power outage map. This map displays the affected area, the number of customers impacted, and an estimated restoration time. You can also sign up for outage alerts to receive notifications via text or email.
Contact Us:
If you have any questions or concerns, you can contact our customer service team at 1-800-555-5555. Our representatives are available 24/7 to assist you with any issues or inquiries. You can also visit our website for FAQs, forms, and other resources.
NAEC is committed to providing reliable and affordable electricity to our customers. We strive to make it easy for you to manage your electric service and stay informed during power outages. Thank you for choosing NAEC as your electric cooperative.
