BLUETTI B500 Expansion Battery | 4,960Wh

FAQS

• Q1: What products work with B500?

  A:

  B500 works with EP800 and EP900.

• Q2: Can I connect the B500 directly to my home's existing main panel to run house loads?

  A:

  No, EP800 or EP900 is needed for B500 to work. We suggest using a sub panel for essential loads.

• Q3: Why do I need a BLUETTI sub panel?

  A:

  For troubleshooting and maintenance. The sub panel has a manual switch that allows you to switch to the generator side for daily use, and the grid side when malfunctions.

• Q4: In case of an outage, will the system kick in automatically?

  A:

  Yes. When the power grid fails, the energy storage system provides an uninterrupted power to the BACKUP loads. When the grid is restored, the GRID loads resume without manual intervention.

• Q5: Does BLUETTI offer product liability insurance for its products?

  A:

  Yes, we have purchased third-party product liability insurance worldwide.

• Q6: How to customize the battery capacity based on my essential loads?

  A:

  The recommended combo will be available just for your needs after you calculate your energy consumption with our handy calculator on BLUETTI's website under Home Energy > Design My System.

• Q7: How many battery packs can I connect, and what's the maximum capacity?

  A:

  Up to 4 battery packs (4.96kWh for each), allowing a max. storage capacity of 19.84kWh.

• Q8: Is the B500 compatible with other expansion batteries, such as the B300, B300S, or B230?

  A:

  No, the B500 only works with EP800 and EP900, and it does not works with other types of expansion batteries.

• Q9: Can I connect a third-party inverter with B500 batteries?

  A:

  No. The B500 expansion battery is exclusively designed for EP800 and EP900.

• Q10: Is it necessary to ground the B500 unit?

  A: Yes, grounding the B500 unit is necessary for safety reasons and proper functionality.

• Q11: Can I install the energy storage system by myself?

  A: No. For safety reasons, the system must be installed by a licensed electrician. BLUETTI provides authorized installers for professional installation. For any questions regarding the installation process, please contact BLUETTI Customer Service.

• Q12: Can I charge and discharge B500 at the same time?

  A: Yes, with EP800 or EP900, it supports pass-through charging.

• Q13: What information should I provide in case of issues with the B500?

  A: To help our support team diagnose and address the specific concerns promptly, please provide your order number, product serial number (SN), alarm history, error code, and firmware version.

• Q1: How does the Bluetti subscription work?

  The Bluetti subscription allows you to pay a monthly fee for your AC180 Solar Portable Power Station. You can cancel whenever you like and return your AC180 Solar Portable Power Station with no hidden fees. We send you a shipping label (return costs on us), and you return your AC180 Solar Portable Power Station in the original packaging.

• Q2: What’s included with the Bluetti subscription?

  The Bluetti subscription includes a brand new or like-new AC180 Solar Portable Power Station (normally a $999 product to purchase) and a warranty for as long as you keep your Bluetti subscription for any issues that may arise, with the exception of user error or gross negligence.

• Q3: Is this the same as financing or a rent-to-own program?

  This is not a rent-to-own program. When you cancel your Bluetti subscription, you are required to return your AC180 Solar Portable Power Station. The goal of the program is to provide ongoing value through a variety of benefits as well as new future products, not to create more options to buy a AC180 Solar Portable Power Station.

• Q4: Can I cancel anytime? Are there any hidden fees?

  Yes, you can cancel your Bluetti subscription at any time. No contract, hidden fees, or gotchas. We cover the return shipping label as well.

• Q5: What if I want to upgrade my BLUETTI AC180?

  This is not a rent-to-own program, as our Bluetti subscription includes flexibility, service components, future upgrade opportunities, and a lifetime warranty. However, you may still contact us if you are interested in purchasing your AC180 Solar Portable Power Station, as we are often able to create an option where a portion of your monthly payments to-date can be applied as a discount against the listing price.

• Q6: What if the BLUETTIE AC180 is damaged?

  Please contact us as soon as possible. We will work with you to evaluate the cause, and with the exception of intentional, excessive, or grossly negligent damage, we will ship you a new product or component and cover shipping fees in both directions. Depending on the degree of user fault, you may be charged for replacement components, parts, or shipping fees. If you’d like further assistance, feel free to contact us at support@fragile.co.

• Q7: How do I track my order status?

  Updates are sent to the email address you used to sign up. This includes: order in review, order approved, tracking number received (at which point you can opt for additional delivery status updates), out for delivery, and order delivered. Text messages are also sent for the initial order request and delivery of your package. If you’d like further assistance, feel free to contact us at support@fragile.co.