Chelan County PUD Bill Pay: Payment Options, Customer Service & Outage Information

Let’s walk you through the various options available for Chelan County PUD Bill Pay. From online payment portals to phone services, we’ll cover how to pay your utility bill quickly and easily. Additionally, we’ll explore the customer service channels for assistance, how to track power outages, and the benefits of using Chelan County PUD for all your energy needs. Stay informed and make managing your utility services hassle-free!

Chelan County PUD Bill Pay

Chelan County PUD makes paying your utility bill easy with its online Powerpay payment site. This convenient service allows you to avoid the hassle of mailing a check or making a trip to the office.

If you’re having trouble accessing Powerpay, you can always call (509) 661-8729, available 24/7, to make a payment over the phone. Additionally, for setting up automatic payments or to pay by phone, you can call (509) 661-8002 Monday, Tuesday, Thursday, or Friday between 8 a.m. and 5 p.m.

If you prefer traditional payment methods, you can also mail your payment to P.O. Box 1231, Wenatchee, WA 98807. For added convenience, Chelan PUD offers drop boxes for payments at various locations, including Wenatchee at 203 Olds Station Road, Chelan at 1034 E. Woodin Ave, and Leavenworth at 222 Chumstick Hwy. No matter your preference, Chelan PUD offers flexible ways to ensure that paying your bill is as easy and convenient as possible.

Chelan County PUD Customer Service

Chelan County PUD is dedicated to offering top-notch customer service and is available to help with any questions about your bill, payment options, or other inquiries. Customer service is available by phone Monday through Friday, from 8 a.m. to 5 p.m., and you can always access your bill and payment details online 24/7 at chelanpud.org/bill.

For in-person assistance, the main office is located at: Wenatchee Office 203 Olds Station Rd., Wenatchee, WA 98801 Phone: (509) 663-8121 Toll-free: 1-888-663-8121 Mailing Address: P.O. Box 1231, Wenatchee, WA 98807-1231

You can also contact customer service via email at customerhelp@chelanpud.org.

Chelan PUD has offices in Chelan and Leavenworth, but their lobbies are currently closed to the public. For non-urgent matters, you can contact:

• Chelan: 1034 E. Woodin Ave., Chelan, WA 98816, Phone: (509) 682-2581
• Leavenworth: 222 Chumstick Hwy, Leavenworth, WA 98826, Phone: (509) 548-7761

For emergencies or to report an outage, call (877) 783-8123 at any time, 24/7. You can also follow Chelan PUD on social media:

• Facebook: @ChelanPUD
• Twitter: @ChelanPUD

View the Chelan County PUD outage map below:

Chelan PUD provides a helpful and interactive outage map that allows customers to track current outages and get real-time updates on the status of power restoration in their area. This tool is essential for staying informed during power outages and planning accordingly.

Report an Outage

If you need to report an outage, you can call 1-877-783-8123. For downed power lines, call 911 and stay at least 40 feet away for safety. To report a street light issue, call (509) 661-4325 during business hours (7 am - 5 pm, Monday to Friday), or email svcdispatch@chelanpud.org.

Your Reliable Backup Power During Outages

When the lights go out, the BLUETTI Elite 100 V2 can be your lifeline, ensuring that your essential devices stay powered. With a capacity of 1,024Wh and a continuous output of 1,800W, this portable power station is capable of running everything from lights and phones to routers and small appliances. It’s also equipped with a peak output of 3,600W, so you can run more demanding devices, such as a microwave or coffee maker, during an outage.

What makes the Elite 100 V2 stand out is its LiFePO₄ battery, which offers over 4,000 charge cycles, guaranteeing long-term reliability when you need it most. During a power outage, its TurboBoost™ charging ensures you’re not left waiting—achieving 80% charge in just 45 minutes via AC input. Plus, its ultra-quiet operation (only 30dB under light loads) means you can power your devices without the disruptive noise that many power stations produce. With 11 output ports, including AC outlets, USB-C, and USB-A, the Elite 100 V2 offers ample connectivity options to power everything from lights to laptops, ensuring you’re never left in the dark during a power outage.

Chelan County PUD Electric Rate Plans

Residents of Chelan County Public Utility District (PUD) are able to choose from a variety of electric rate plans to best suit their energy needs. The rate plans provide a variety of options to customers, ranging from plans that offer a fixed rate to those that offer discounts at particular times of the year. This allows customers to choose the plan that best fits their usage habits.

Chelan County PUD Residential Electric Rate Plans

Chelan County Public Utility District (PUD) has set up residential electric rates with a clear structure to address the increasing costs of essential services. On November 18th, the commissioners approved a two-year extension of the current rate plan, with a 3% increase for electric rates, effective in June 2025 and June 2026. For residential electric customers, this means an average increase of about $2 per month. Additionally, water and wastewater customers will see an increase of $3–4 per month.

The updated rate schedules offer clear details for customers about their charges, and the rates are divided into different categories based on service types. Below is an overview of the residential electric rate schedule along with the charges for water and wastewater services.

Electric Rate Plans Overview

Chelan County PUD Rebates & Incentives

Chelan County Public Utility District (PUD) offers a number of rebates and incentives to customers who make energy-efficient upgrades to their homes.

Chelan County PUD Rebates & Incentives

Heat Pump Upgrade and Conversion

Chelan PUD offers generous rebates for heat pump upgrades and conversions, helping to reduce heating and cooling costs. You can receive up to $3,000 per ton for converting from electric resistance zonal heating or a forced-air furnace to a heat pump, or $400 per ton for upgrading to a more efficient air-source heat pump. These incentives can cover the full cost of the project, with no out-of-pocket expense. For any extra costs, low-rate EnergySmart financing is available.

Lighting for Business

Chelan PUD provides incentives to upgrade your business lighting with energy-efficient options. For existing buildings, businesses can receive $0.30 per kWh saved on lighting upgrades, while local government buildings qualify for $0.40 per kWh saved. New construction projects can receive $0.06 per kWh saved for efficient lighting installations. The incentives can cover up to 100% of the project costs, helping businesses reduce their energy bills and maintenance costs with long-lasting LED lighting.

Hybrid Water Heaters

Chelan PUD offers rebates for the installation of hybrid (heat pump) water heaters. You can receive $1,750 for a Tier 2 hybrid water heater, $2,000 for a Tier 3 model, or $2,850 for a Tier 3 SPLIT hybrid water heater. These energy-efficient water heaters save up to 60% on energy costs, last longer than conventional models, and even cool and dehumidify surrounding areas. The incentives can cover up to 100% of the project costs, with low-rate EnergySmart financing available for any additional expenses.

Insulation for Commercial Buildings

Chelan PUD offers up to $4 per square foot in rebates for insulation improvements to commercial buildings. This incentive applies to adding insulation in attics or walls with R0-R5 or uninsulated walls (R0) in electrically-heated spaces. Upgrading your building’s insulation can significantly reduce heating and cooling costs while ensuring long-term savings. These incentives often cover the entire cost of the insulation project, with EnergySmart financing available for any additional costs.

Irrigation Pumps

Chelan PUD provides rebates for installing adjustable-speed drives on irrigation pump motors. The incentive is $120 per horsepower (HP) for drives of 5 HP or larger. By installing a speed controller, businesses can improve water flow control, extend the life of their pumps, and reduce energy consumption, especially during seasonal fluctuations. These incentives can cover up to 100% of the project costs, ensuring long-term savings on irrigation-related energy bills.

Connected Thermostats

Chelan PUD offers a $350 rebate for qualifying connected thermostats in commercial buildings. These smart thermostats allow better temperature control by adjusting heating and cooling based on occupancy and schedules, reducing energy costs year-round. The rebate can cover the full cost of the thermostat installation, and the EnergySmart financing option is available for any additional expenses, ensuring efficient, cost-effective energy management for your building.

Packaged Terminal Heat Pumps (PTHPs)

For facilities like residential care homes or lodging establishments, Chelan PUD offers $1,200 per unit for PTHP installations in residential care facilities and $850 per unit for lodging properties like hotels and motels. These incentives apply when replacing PTAC units or zonal electric-resistance heating with new packaged terminal heat pumps, providing improved heating and cooling. The rebates can cover the full cost of installation, with low-rate financing available for any additional costs.

Refrigeration Equipment

Chelan PUD offers several rebates for commercial refrigeration equipment upgrades. For anti-sweat heater (ASH) controls, businesses can receive $75 for coolers and $125 for freezers, reducing energy use. Additional rebates include $9 to $30 per square foot for strip curtains, $250 to $500 for ECM evaporator fan motors, and up to $17 per foot for LED case lighting. These rebates can cover up to 100% of project costs, helping businesses reduce energy consumption and improve refrigeration efficiency.

The Ultimate Solution for Long Power Outages

During a prolonged power outage, the BLUETTI Apex 300 + Hub D1 becomes an invaluable resource. With a substantial 2,764.8Wh capacity and an output of 3,840W, this power station can keep your home running smoothly for extended periods, even powering high-demand devices like refrigerators, electric stoves, or air conditioners. Its 7,680W power-lifting mode ensures that even heavy appliances can be powered without a hitch, which is especially crucial when the power grid is down for an extended period.

The Apex 300 uses automotive-grade LiFePO₄ batteries that offer an incredible 6,000+ charge cycles, meaning this unit is built to last for years and provide reliable power when you need it most. Its zero-delay UPS feature provides seamless transition during power outages, keeping critical devices like medical equipment, home routers, and security systems running without interruption. Thanks to super-fast AC charging, it can reach 80% in just 45 minutes, ensuring that you don’t lose precious time while preparing for further power disruptions. The BLUETTI Apex 300 can be customized to scale with your energy needs, with the ability to connect additional batteries and hubs, making it the perfect long-term solution for emergency preparedness.

FAQs

1. What payment methods are accepted? Chelan County PUD accepts online payments via credit/debit cards and e-checks. You can also pay in person at the Customer Service Center, by mail, or using the drive-thru payment drop box. Payment plans are available upon request.

2. How do I find outage information for my area? You can check the live outage map on the Chelan County PUD website to view current outages and estimated restoration times. You can also report outages directly through the map.

3. What is the customer service phone number? The customer service phone number is available on the Chelan County PUD website. You can also contact customer service through their mobile app for quick assistance.

4. How do I set up an online account? To set up an account, visit the Chelan County PUD website, click on ‘My Account,’ and fill in your personal details. Once completed, you can manage your bills and services online.

5. How soon will my payment be processed? Payments made online are processed immediately. Payments by phone, mail, or in person may take up to five business days. Automatic payments ensure timely processing.