Austin Energy's Power Outage Report Tracker is designed to provide customers with real-time updates and information about current and upcoming outages. Through the tracker, customers can easily stay informed about outages in their area, as well as the expected time frame for restoration. Additionally, customers can report outages, receive notifications for future outages, and see outage trends and locations through the tracker. By using Austin Energy's Power Outage Report Tracker, customers can plan ahead and be better prepared for potential outages.
Austin Energy's Power Outage Map
| Area | % of power outage | Number of outages reported | Number of customers tracked |
|---|---|---|---|
| Texas | 0.0 | 2,220 | 15,707,241 |
| Motley County, TX | 30.4 | 501 | 1,649 |
| Borden County, TX | 2.4 | 33 | 1,380 |
| Deaf Smith County, TX | 1.2 | 162 | 13,233 |
| Cottle County, TX | 0.9 | 15 | 1,695 |
| Lamb County, TX | 0.8 | 89 | 11,003 |
| Nacogdoches County, TX | 0.7 | 167 | 25,678 |
| Garza County, TX | 0.6 | 19 | 3,181 |
| Scurry County, TX | 0.5 | 36 | 7,796 |
| Terrell County, TX | 0.5 | 3 | 572 |
| Austin County, TX | 0.4 | 43 | 11,920 |
Report Outages: Austin Energy
How do I report a power outage in Austin?
If you need to report a power outage in Austin, Texas, you can do so in a few easy steps.
First, you should contact your public utility provider. Austin Energy is the electric utility provider for most areas of Austin, and you can contact them by phone at 512-494-9400 or through their website at www.austinenergy.com. When you contact Austin Energy, be sure to have the exact area you are reporting the power outage for and any other relevant information. Austin Energy will then notify the appropriate authorities and take the necessary steps to restore power.
If you would prefer to report the power outage through an online form, you can do so on the Austin Energy website. The "Report an Outage" page is located in the "Customer Service" section. On the page, you will be prompted to provide your name, address, and account number if you are an Austin Energy customer. If you are not an Austin Energy customer, you can still report the power outage by providing the address of the area experiencing the outage. Once you have submitted the form, Austin Energy will begin to investigate and take the necessary steps to restore power.
If you would like to report the power outage to other utility providers in Austin, you can do so by calling the respective utility provider. In addition to Austin Energy, some of the other utility providers in Austin include Texas Gas Service, Centerpoint Energy, and Bluebonnet Electric Coop. For a full list of utility providers in Austin, you can visit www.austintexas.gov/department/utility-providers.
Finally, you can report power outages to the City of Austin by calling the City of Austin Utilities at 512-494-9400. When reporting the outage, be sure to provide your name, address, and the area in which the power outage is occurring.
By reporting a power outage to the appropriate authorities, you can help ensure that the power is restored quickly and safely. Additionally, reporting a power outage can help prevent outages in nearby areas.
Outage news in Austin
In June 16, 2023,Austin Energy reported equipment failure and subsequent power outages for thousands of Austinites due to the heatwave that has engulfed the city. Matt Mitchell from Austin Energy said that the high external temperatures, combined with a high number of people running their air-conditioning systems, caused the wires to heat up more than usual.
Due to the hot temperatures, individuals may experience more outages in the future. In order to help mitigate the problem, Austin Energy is requesting that individuals conserve energy when they can, such as being mindful of major appliance use and setting HVAC units at a conservative temperature during the day. The agency is ready to respond to power outages as quickly as possible so that power can be restored quickly.
What is Austin Energy?
Austin Energy is a public utility providing electric power in the city of Austin, Texas. The utility is owned by the City of Austin and serves a population of over 2 million people living in the Austin metropolitan area. Austin Energy is part of the Austin City Council. It has been providing reliable power since 1895.
What is the service area of Austin Energy?
Austin Energy provides services to customers within the geographic boundaries of the City of Austin, the City of Sunset Valley, and the Travis County Utility District (TCUD). This area has a population of almost 2 million people.
What are the different ways to report a power outage?
Customers can report a power outage in the following ways:
- Call the 24-hour outage reporting line at 512-322-9100.
- Report the outage online using the Austin Energy Outage Center.
- Report a power outage via the Austin Energy mobile app.
- Send a direct message to @AustinEnergy on Twitter.
What information do I need to provide when reporting an outage?
When reporting an outage, customers should provide their name, address, and contact information such as a phone number or email address. This will help Austin Energy’s customer service representatives quickly assess and respond to the outage.
What should I do if I experience a power outage?
If you experience a power outage, first check to see if your neighbors have power. If they do, then the outage is likely isolated and specific to your home. If your neighbors also do not have power, then you should report the outage to Austin Energy as soon as possible.
How long does it usually take to restore power after an outage?
The amount of time it takes to restore power depends on the size and complexity of the outage. Austin Energy typically estimates a restoration time of one to two hours and strives to restore power as quickly as possible.
What are some safety tips to follow when experiencing a power outage?
When experiencing a power outage, Austin Energy recommends that customers follow these safety tips:
- Turn off all appliances to avoid damage when power is restored.
- Unplug sensitive electronics to protect them from surges or voltage fluctuations.
- Avoid opening refrigerators or freezers as much as possible.
- Stay away from downed power lines.
- Do not attempt to repair or reset breakers or replace fuses. Contact a licensed electrician for assistance.
What other services does Austin Energy offer?
In addition to providing power to homes and businesses in the Austin area, Austin Energy also offers a variety of customer service programs, including energy efficiency programs, renewable energy initiatives, and customer assistance programs. Austin Energy also provides helpful information on its website, including energy-saving tips, safety advice, and customer service.
What is a nested outage Austin Energy?
A nested outage is an electrical outage that is caused by a fault in one area of the power grid that disrupts service to a larger area, such as a neighborhood or major city. This usually happens when an issue at a substation causes a cascading effect that takes out multiple power stations downstream. In Austin, Texas, Austin Energy can sometimes experience nested outages.
Be Prepared for Power Outages: Invest in BLUETTI AC500 & B300S
In the event of a power outage in Austin, Texas, there are a few tips to help keep your family and home safe.
First, it is important to prepare ahead of time by having some extra supplies such as flashlights, batteries, and bottled water on hand. Have a plan to stay cool, as power outages can cause extreme temperatures.
Secondly, be sure to unplug your electronics to avoid damage from potential power surges.
Lastly, be sure to keep a generator on hand, and if possible, invest in a solar generator like the BLUETTI AC500 & B300S.
This energy storage system is both reliable and efficient, with a maximum solar input of 3000W and a maximum AC input of 5000W. With its expandable capacity up to 18,432Wh, it is possible to create a solar system that can provide unlimited energy supply for your home, outdoor camping, or road trips.
The BLUETTI AC500 & B300S also offers various charging methods such as AC, solar, generator, lead-acid battery, dual or triple charging, so you can recharge the system quickly and conveniently.
The AC500 also features a smart APP control, so you can easily monitor the power consumption, operation status, and OTA updates remotely.
Invest in the BLUETTI AC500 & B300S to have a reliable backup power source for any unexpected power outages.
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