UGI Bill Pay: A Comprehensive Guide

Managing your UGI Utilities account is simple and convenient, thanks to a variety of payment options and billing services. Whether you prefer online payments, phone transactions, or mailing in your payment, UGI has a method that suits your needs. This guide will walk you through each option, making it easy to stay on top of your utility bills.

1. Pay Your Bill Online

To pay your bill online, start by logging into your UGI profile at UGI Online Account. If you haven’t registered yet, you can create an account at Register Here. Once logged in, you can view your bill and make payments quickly.

2. Enroll in AutoPay

For hassle-free billing, consider enrolling in AutoPay. This service allows your payments to be automatically deducted from your bank account, ensuring you never miss a due date. To enroll, visit AutoPay Enrollment.

3. Pay by Phone

If you prefer to pay over the phone, simply call UGI at 800-276-2722. This option is convenient for those who want to handle their bills verbally and get immediate confirmation of their payment.

4. Pay by Mail

For traditionalists, UGI accepts payments by mail. Send your payment, including your UGI account number, to:

UGI Utilities, Inc.
P.O. Box 15503
Wilmington, DE 19850-5503

Ensure your payment is sent in advance to avoid any late fees.

5. Pay in Person at Authorized Pay Sites

You can also pay your bill in person at authorized locations. Use the CheckFreePay network to find a convenient payment location near you by visiting CheckFreePay Locator.

6. Understanding Your UGI Bill

UGI Bill Cost Breakdown

UGI bills vary based on the type of service you receive. Here's a brief overview of the categories:

Residential Gas
Small Commercial Natural Gas
Residential Electric
Small Commercial Electric

Refer to your bill for a detailed visual breakdown of costs to understand how your charges are calculated.

Here’s a detailed breakdown of what to expect in your UGI bill package:

1. Account Information

At the top of your bill, you'll find your Account Information section. This includes:

Account Number: A unique identifier for your account.
Billing Period: The dates that the bill covers.
Due Date: When your payment is due to avoid late fees.

2. Usage Summary

This section provides a snapshot of your energy usage for the billing period:

Gas/Electric Usage: Measured in therms for gas and kilowatt-hours (kWh) for electricity. This shows how much energy you consumed compared to previous months.
Previous and Current Readings: The meter readings at the start and end of the billing period to calculate usage.

3. Charges Breakdown

Here, your total charges are detailed, including:

Delivery Charges: Fees associated with delivering gas or electricity to your home. This includes both fixed and variable costs.
Supply Charges: Costs for the energy itself, which may vary based on market rates.
Taxes and Fees: Any applicable state or local taxes and regulatory fees.

Example Breakdown:

Residential Gas: Charges based on your therm usage.
Residential Electric: Charges based on your kWh usage.
Small Commercial Gas/Electric: Different rates may apply for small businesses.

UGI Bill: Cost Breakdown

Customer Type	Charge Type	Percentage of Bill	Description
Residential Natural Gas	Distribution and Customer Charges	64%	Covers delivery and service costs to maintain natural gas facilities.
	Commodity Charge	36%	Charges for actual energy consumed, measured in CCF (hundred cubic feet).
	Purchased Gas Costs (Pass-Through)	Varies	Adjustments made quarterly based on costs incurred to purchase gas.
	PGC Rate Change Cap	25% (Dec, Mar, Jun)	Protects against extreme price spikes.
		15% (Sep)
Small Commercial Natural Gas	Distribution and Customer Charges	52%	Similar to residential, covers delivery and service costs.
	Commodity Charge	48%	Charges for actual energy consumed, measured in CCF.
	Purchased Gas Costs (Pass-Through)	Varies	Similar to residential, with quarterly adjustments.
	PGC Rate Change Cap	25% (Dec, Mar, Jun)	Protects against extreme price spikes.
		15% (Sep)
Residential Electric	Distribution and Customer Charges	45%	Covers delivery and service costs to maintain electric facilities.
	Generation Charge	55%	Charges for actual energy consumed, measured in KWH (kilowatt hours).
Small Commercial Electric	Distribution and Customer Charges	43%	Similar to residential, covers delivery and service costs.
	Generation Charge	57%	Charges for actual energy consumed, measured in KWH.

7. Additional Services

Start or Stop Service

You can easily start or stop your service through your online account or by contacting customer service.

Update Bank Info

Ensure your payment information is current by updating your bank details through your online profile.

Report Outage

If you experience an outage, report it via the UGI website or call customer service for immediate assistance.

Enroll in Budget Billing

This program helps you manage your costs by spreading them evenly throughout the year, making budgeting easier.

On a Fixed Income?

If you’re a residential customer on a fixed retirement income, consider the UGI Due Date Extension Program for additional flexibility in your payment schedule.

Third Party Notifications

To receive reminders for your bill payments, request a Third Party Notification application. After filling it out, return it to UGI via email or mail.

Stay Prepared for Unexpected Power Outages

Reporting an outage to UGI is the first step when grid power goes down, but having a backup power solution can help keep essential household devices running while you wait for service to be restored. The BLUETTI Apex 300 + B300K provides 5,529.6Wh of combined capacity and 3,840W AC output, making it suitable for supporting essentials such as refrigerators, lights, Wi-Fi equipment, and other compatible appliances during an outage.