How to Pay Your Duke Energy Bill: A Comprehensive Guide

Duke Energy offers various billing and payment options to make managing your energy expenses convenient and straightforward. Here’s a detailed breakdown of the available methods for paying your bill, along with special assistance programs.

Billing & Payment Options

Duke Energy offers several convenient methods to pay your bill. You can choose the one that best suits your schedule and preferences.

1. Online Payments

• Pay Online: You can pay your bill without any fees using a credit card, debit card, or bank account. Visit Duke Energy Online Payment to get started.
• Sign In and Pay: If you have an account, log in to My Account for quick payments.
• Pay as a Guest: Prefer not to sign in? Use the Guest Payment option for a hassle-free experience.

2. Mobile App

Download the Duke Energy app for easy access to your account and bill payments. Available on iTunes and Google Play. You can also text MOBILE to 578-02 to download the app (standard message and data rates may apply).

3. In-Person Payments

Make payments at one of Duke Energy's preferred locations. Find your nearest Payment Location.

4. Auto Pay

Set up automatic payments through Auto Pay for a worry-free billing experience.

5. Phone Payments

Pay by phone by calling 1-800-777-9898 for assistance.

6. Mail Payments

To pay by mail, send a check or money order to:

Duke Energy
P.O. Box 1094
Charlotte, NC 28201-1094

Quick Payment Options Table

To make it easier to compare and choose the right payment method, here’s a handy reference table. It outlines each available option, a brief description, and where to go for more information or to make a payment.

Special Assistance Programs

Duke Energy understands that some customers may need extra help managing their bills. Here are some options available:

• Installment Plans: Spread out your payments with Installment Plans.
• Due Date Extensions: If you need more time, request a Due Date Extension.
• Disconnect Extensions: Avoid service interruption by applying for Disconnect Extensions.
• Pick Your Due Date: Customize your billing schedule by choosing a due date that works best for you. Learn more about this option here.

Budget Billing Plans

Choose between two convenient Budget Billing plans to better manage your expenses:

• Annual Plan: Offers a consistent monthly bill for a full year.
• Quarterly Plan: Provides predictable billing with no year-end settle-ups.

Start, Stop & Move

For assistance with starting, stopping, or moving service, visit the Start, Stop & Move page. You can schedule service changes online, often as soon as the next business day. New customers may need to provide identification and, in some cases, a security deposit. Moving customers can transfer service to their new address in one easy request.

Customer Service

For any questions or assistance, contact Duke Energy:

• Residential: 800-777-9898 (7 a.m. to 7 p.m)
• Business: 800-653-5307 (7 a.m. to 6 p.m)
• International: 1-407-629-1010
• Hearing or Speech Impaired: 711

You can also fill out a customer service email form for your inquiries.

Report an Outage

If you need to report an outage, use the Outage Reporting Tool for quick and efficient service. You can also:

• Call by Phone: Dial 1-800-POWERON (1-800-769-3766) to report outages and get status updates.
• Text "OUT" to 578-01 (must be enrolled in outage alerts).
• Use the Mobile App: Submit outage reports and track restoration progress directly from your smartphone.
• Check the Outage Map: View real-time outage information and estimated restoration times online.

Duke Energy Pay My Bill: An Effortless Experience

Managing your Duke Energy bill is easier than ever with their user-friendly online platform. Customers can conveniently pay their bills, review their energy usage, and manage their accounts from the comfort of their homes.

But there's more to managing your energy needs than just paying your bill on time. What if you could also ensure that you’re never left in the dark during a power outage? This is where the AC180, Elite 200 V2, and Elite 100 V2 can be a game-changer.

BLUETTI AC180

The AC180 delivers 1800W of power, boosting to 2700W in Power Lifting Mode, capable of running most household devices from refrigerators to laptops. Operating quietly at 40dB and charging from 0% to 100% in just 1 hour in turbo mode and 1.5 hours in standard charging mode, it offers reliable, fast, and unobtrusive backup power. Available at an affordable price for renters, homeowners, or anyone seeking dependable energy without a large upfront cost.

BLUETTI Elite 200 V2

The BLUETTI Elite 200 V2 is a compact powerhouse, packing a 2,073.6 Wh LiFePO₄ battery capable of delivering 2,600 W of continuous output and surges up to 5,200W, enough to power your essentials and more. It features multiple outlets (AC and USB) to run up to nine devices simultaneously, incorporates a smart AI-based battery management system for safety, and boasts exceptional longevity with 6,000+ charge cycles, translating to about 17 years of daily use.

BLUETTI Elite 100 V2

The BLUETTI Elite 100 V2 is a compact, lightweight powerhouse with a 1,024 Wh LiFePO₄ battery and 1,800 W continuous output (boosting to 2,700 W in Power Lifting Mode), capable of handling most household appliances. It recharges rapidly, reaching 80 % in just 45 minutes with 1,200 W AC TurboBoost or fully charging in about 70 minutes via 1,000 W solar. Weighing only about 11.5 kg and operating quietly at roughly 30 dB under light load, it remains user‑friendly and portable. The unit also supports Wi‑Fi/Bluetooth control through the BLUETTI App and offers a seamless 10 ms UPS switchover for sensitive electronics. Its LiFePO₄ battery ensures over 4,000 charge cycles for lasting durability.

Take Control of Your Energy Reliability Today

Don’t let power outages catch you off guard. Whether you choose the AC180 for its rapid charging, quiet operation, and 2,700 W Power Lifting capability, or upgrade to the BLUETTI Elite 100 V2 or Elite 200 V2 for higher capacity, extended lifespan, and advanced battery management, you’ll enjoy reliable energy whenever you need it. Make the move from simply paying utility bills to actively ensuring an uninterrupted power supply.