In today's fast-paced world, reliable and affordable electricity is a necessity. That's where Powell Valley Electric Cooperative (PVEC) comes in, serving over 30,000 homes and businesses in Northeast Tennessee and Southwest Virginia. PVEC is committed to providing the best electric service to its members, and in this article, we will explore their start/stop service, billing and payment options, power outage map, and ways to get in touch with them. Whether you're a long-time member or considering joining PVEC, this article will provide valuable information on how to manage your electric service efficiently. Let's dive in and learn more about PVEC's services and how they can benefit you.
What is Powell Valley Electric Cooperative?
Powell Valley Electric Cooperative (PVEC) is a non-profit electric utility company that provides reliable and affordable electric service to its members. PVEC was formed in 1938 and is headquartered in the city of New Tazewell, Tennessee. It is owned and operated by its members, who are also its customers. PVEC is dedicated to providing excellent service and improving the lives of those in the communities it serves.PVEC's main business is to supply electricity to its members. It is responsible for maintaining and operating over 3,700 miles of power lines that serve more than 29,000 members. The company is also committed to promoting energy efficiency and providing information and resources to help members use electricity wisely and save money.
PVEC's service coverage area includes parts of seven counties in northeastern Tennessee and two counties in southeastern Kentucky. This includes Claiborne, Grainger, Hancock, Hawkins, and Union counties in Tennessee, and Lee and Harlan counties in Kentucky. PVEC serves both rural and urban areas, providing electricity to homes, businesses, schools, and other institutions in its service territory.
PVEC is located at 2478 Highway 25E, New Tazewell, Tennessee. Members can visit the headquarters to make payments, report outages, or ask questions. The company has multiple district offices located throughout its service territory for the convenience of its members.
If you need to contact PVEC for any reason, you can call their 24-hour customer service line at 423-626-5204. This number can also be used to report power outages, which can also be done through the PVEC website or by using the SmartHub app. PVEC also has a toll-free number, 800-563-3063, for members living outside the local calling area.
For more information about PVEC, its services, and resources, members can visit the company's official website at www.pve.coop. The website provides access to various services, including starting or stopping service, billing and payment options, and a power outage map.
PVEC offers its members a variety of billing and payment options to make it convenient to pay their electric bills. Members can pay their bills using the SmartHub app, which also allows them to view their account information and usage history. They can also pay by phone using the automated system or speak with a customer service representative. PVEC also offers budget billing, which allows members to evenly spread their estimated annual electricity charges over 12 months.
PVEC's power outage map, available on their website, provides real-time information about any power outages in their service territory. Members can use this map to stay informed about any disruptions in their area and track the progress of power restoration.
Powell Valley Electric Cooperative is a customer-owned electric utility company that has been serving its members for over eight decades. With its commitment to providing reliable and affordable electricity, promoting energy efficiency, and being a good community partner, PVEC continues to be a trusted and valued resource for its members.
How to Start/Stop Service
Starting or stopping electric service with Powell Valley Electric Cooperative is a simple process. Whether you are moving to a new home or need to temporarily suspend service, there are multiple ways to initiate the process.
Ways to Start/Stop Service
1. Online: One of the most convenient ways to start or stop service is through the Powell Valley Electric Cooperative website. Simply go to the "Customer Service" tab and click on "Start/Stop Service." From there, you will be directed to a form that you can fill out and submit.
2. By phone: If you prefer to speak to a representative, you can call the Powell Valley Electric Cooperative customer service line at 1-800-977-6714. They will guide you through the process and answer any questions you may have.
3. In person: Another option is to visit one of the Powell Valley Electric Cooperative offices in person. You can find a list of their locations on the website under the "Contact Us" tab. A representative will assist you with starting or stopping service.
Possible Steps to Start/Stop Service
1. Starting service: If you are moving to a new home and need to start service with Powell Valley Electric Cooperative, you will need to provide some basic information such as your name, new address, and move-in date. You may also need to provide a deposit if you are a new customer.
2. Stopping service: If you need to stop service temporarily, you can simply inform Powell Valley Electric Cooperative of the date you would like service to be stopped and the date you would like it to resume. Keep in mind that there may be a reconnection fee when you resume service.
3. Moving within the service area: If you are moving to a new home within the Powell Valley Electric Cooperative service area, you will need to start a new service account at your new address and close your old account. You will also need to provide a meter reading at your old address and a meter reading at your new address.
FAQs
Q: How long does it take for service to be connected?
A: For new customers, service is typically connected within two business days. For existing customers, service is reconnected on the same day if a request is made before 3:00 pm.
Q: Is there a fee to start or stop service?
A: There is no fee to start service, but a deposit may be required for new customers. There may be a reconnection fee when resuming service after a temporary suspension.
Q: Can I start or stop service on a specific date?
A: Yes, you can choose the date you want to start or stop service. However, keep in mind that the request must be made at least one business day in advance.
Q: Can I transfer my service to a new address?
A: Yes, you can transfer your service to a new address within the Powell Valley Electric Cooperative service area. You will need to start a new service account for your new address and close your old account.
Q: Can I request a specific billing date?
A: Powell Valley Electric Cooperative offers two billing cycles, and customers can choose which one they prefer. However, specific billing dates cannot be requested.
Q: How can I pay my bill?
A: You can pay your bill online, by phone, through the mail, or in person at one of the Powell Valley Electric Cooperative offices.
Q: What should I do in case of a power outage?
A: If you experience a power outage, you can report it through the Powell Valley Electric Cooperative website or by calling the customer service line at 1-800-977-6714.
Contact Us
If you have any further questions or need assistance with starting or stopping service, you can contact Powell Valley Electric Cooperative through one of the following methods:
- Customer Service Line: 1-800-977-6714
- Customer Service Email: customerservice@powellvalley.org
- In Person: Visit one of our office locations listed under the "Contact Us" tab on our website
We strive to make the process of starting and stopping service as easy as possible for our customers. We are here to help and make your transition as smooth as possible. Thank you for choosing Powell Valley Electric Cooperative as your energy provider.
Power Outage Map
One of the most useful features offered by Powell Valley Electric Cooperative is their Power Outage Map. This interactive tool allows members to easily view and track any power outages in their area. To access the Power Outage Map, follow these simple steps:
1. Visit the PVEC website
Start by visiting the Powell Valley Electric Cooperative website at www.pve.coop. On the homepage, click on the "Outage Map" tab located on the top right corner of the screen.
2. Enter your location
Once you are on the Power Outage Map page, you will see a map of the PVEC service area. Use the zoom and scroll feature to locate your specific location on the map. Alternatively, you can also enter your address in the search bar located on the top left corner of the map.
3. View outage details
After locating your area on the map, click on the corresponding colored icon to view more details about the outage. This will show you the status of the outage and an estimated time for power restoration.
Report an Outage
In case of a power outage, it is important to report it to Powell Valley Electric Cooperative as soon as possible. To report an outage, follow these steps:
1. Call PVEC
The most efficient way to report an outage is by calling the PVEC toll-free number at 1-800-283-4600. This number is available 24/7, so you can report an outage at any time.
2. Use the SmartHub app
You can also report an outage using the SmartHub app, available for both iOS and Android devices. Simply log in to your account, go to the "Report an Outage" tab, and follow the prompts to submit your report.
3. Report online
If you prefer to report an outage online, you can do so by visiting the PVEC website and filling out the "Report an Outage" form located under the "Outage Center" tab.
Learn About the Power Restoration Process
In case of a power outage, the PVEC team works diligently to restore power as quickly and safely as possible. Here are three important things to keep in mind about the power restoration process:
1. Safety first
The safety of PVEC members and employees is the top priority during a power outage. PVEC staff will assess the damage and take all necessary precautions to ensure the safety of everyone involved.
2. Damage assessment
After ensuring the safety of the area, PVEC crews will assess the damage and identify the cause of the outage. This helps determine the best course of action for restoring power.
3. Power restoration
Once the damage has been assessed, PVEC crews will work to restore power as quickly as possible. The restoration process involves repairing and replacing damaged equipment and re-energizing power lines.
Tips for Dealing with a Power Outage
Power outages can be inconvenient, but with a little preparation, you can make the experience more manageable. Here are a few tips to keep in mind:
1. Check for updates
Stay informed by checking the Power Outage Map for updates on the status of the outage. You can also follow PVEC on social media for the latest updates.
2. Keep essential supplies on hand
During a power outage, it's important to have essential supplies such as flashlights, batteries, and non-perishable food items on hand. Make sure to also have a backup plan for charging essential electronic devices.
3. Stay away from downed power lines
If you come across a downed power line, stay away and report it to PVEC immediately. Do not attempt to move or touch the power line.
By following these steps and tips, you can effectively use the Power Outage Map, report outages, and stay informed during a power outage. Powell Valley Electric Cooperative is dedicated to providing reliable and efficient service to its members and the Power Outage Map is just one example of their commitment to customer satisfaction.
Billing & Payment Options
As a member of Powell Valley Electric Cooperative, you have several convenient options when it comes to paying your electric bill. We understand that everyone's financial situation is different, so we offer a variety of payment methods to suit your needs.
Auto-Pay: This is the easiest and most hassle-free way to pay your electric bill. With Auto-Pay, your electric bill will be automatically deducted from your checking or savings account on the due date each month.
Online Bill Pay: You can also pay your bill online through our secure website. Simply log in to your account, select the payment option, and enter your payment information. This method allows you to schedule future payments, view your payment history, and enroll in paperless billing.
Pay by Phone: If you prefer to make your payment over the phone, you can call our 24/7 automated payment line at 1-800-555-5555. Simply follow the prompts to enter your payment information, and your payment will be posted immediately.
Pay by Mail: We also accept payments by mail. Just send your payment to our billing address listed on your monthly statement. Please include your account number on the check or money order to ensure accurate processing.
In-Person: For those who prefer to make payments in person, we have three conveniently located payment offices. Our friendly and knowledgeable staff will be happy to assist you with making your payment and answering any questions you may have.
Levelized Billing: We understand that your energy bills may vary from month to month, especially during extreme weather conditions. That's why we offer Levelized Billing, which allows you to pay a consistent amount each month based on your average annual usage. This option helps you budget your monthly expenses and avoid any surprises on your bill.
Budget Billing: For those who prefer to pay a fixed amount each month, we offer Budget Billing. This service calculates your monthly payment based on your usage from the previous year and spreads it out over 12 months. This option also helps you budget your energy expenses and eliminates fluctuations in your bill.
Third-Party Notifications: We offer a third-party notification option for our members who may need assistance in managing their accounts. This service allows a designated person, such as a family member or caregiver, to receive copies of your bills and notices of potential disconnection.
Paperless Billing: Help us save trees and reduce paper waste by enrolling in our paperless billing option. You will receive your monthly statements via email, and you can view your bill online at any time.
At Powell Valley Electric Cooperative, we strive to make paying your electric bill as convenient and easy as possible. We are committed to providing you with the best service and options to help you manage your energy expenses. If you have any questions about our billing and payment options, please don't hesitate to contact us.
Contact Us
At Powell Valley Electric Cooperative, we strive to provide the best service to our members. We understand that sometimes you may have questions or concerns, and we are here to help. Our friendly and knowledgeable staff are available to assist you with any inquiries you may have.
If you have any general questions or need assistance with your account, you can visit our office located at 2478 Main Street or contact us via phone at (555) 555-5555. Our office is open Monday to Friday from 8:00 am to 5:00 pm. You can also email us at info@powellvalleyelectriccoop.com and we will respond to your inquiry as soon as possible.
If you need to report a power outage, you can check our power outage map to see if there are any known outages in your area. If your outage is not listed, please call our outage hotline at (555) 555-5000. Our lines are available 24/7 for any emergencies or power outage reports.
If you are interested in starting or stopping service, please visit our website at www.powellvalleyelectriccoop.com and fill out our online form. You can also come into our office to complete the necessary paperwork. Our staff will assist you with any questions you may have and guide you through the process.
We understand the importance of having different payment options for our members. That is why we offer several convenient ways for you to pay your bill. You can choose to pay your bill in person at our office, through our website, or via mail. We also offer automatic bill payments, allowing your bill to be deducted directly from your bank account. Contact us for more information on our payment options.
If you have any concerns or complaints, we encourage you to reach out to us. Your feedback is important to us, and we are always looking for ways to improve our services. We take all inquiries and complaints seriously and will work to resolve them as quickly as possible.
Thank you for being a member of Powell Valley Electric Cooperative. We are here to serve you and provide you with reliable and affordable electricity. Please do not hesitate to contact us for any assistance you may need. We value your membership and look forward to hearing from you.
Frequently Asked Questions (FAQ)
1. How do I start or stop service with Powell Valley Electric Cooperative?Starting or stopping service with Powell Valley Electric Cooperative is simple and can be done through their website or by calling their customer service hotline. To start service, you will need to provide your personal information, such as your name, address, and contact information, as well as the date you want service to begin. To stop service, you will need to provide the same information and the date you want service to end.
2. What are the billing and payment options available with Powell Valley Electric Cooperative?Powell Valley Electric Cooperative offers various billing and payment options to their members to make the process convenient and hassle-free. Members can choose to receive their bills through mail or email, and can make payments through their online portal, by mail, in person, or through automatic bank withdrawal. The cooperative also offers a budget billing program where members can average their monthly payments to avoid high bills during peak seasons.
3. How can I access the power outage map?The power outage map can be accessed through the Powell Valley Electric Cooperative website. On the homepage, click on the "Outage Map" tab and enter your location to view any current outages in your area. The map is updated in real-time to provide accurate information to members.
4. How can I contact Powell Valley Electric Cooperative for any inquiries or concerns?Powell Valley Electric Cooperative values their members and encourages them to reach out with any inquiries or concerns. The cooperative has a customer service hotline that is available 24/7 for any emergencies. Members can also visit their local office or send an email through their website's contact form. The cooperative also has a presence on various social media platforms, making it easier for members to connect with them.
Powell Valley Electric Cooperative offers convenient and efficient services to its members by providing various options for starting and stopping service, billing and payments, accessing the power outage map, and contacting them. The cooperative aims to provide reliable and affordable electricity to its members while prioritizing their needs and concerns. Members can have peace of mind knowing that Powell Valley Electric Cooperative is there to support them and provide excellent service.
1. What are the available options for starting and stopping service with Powell Valley Electric Cooperative?
There are a few options available for starting and stopping service with Powell Valley Electric Cooperative. The first option is to call their customer service hotline at 1-800-442-6776 and speak with a representative who can assist you with setting up or ending your service. Another option is to visit their website and fill out the start/stop service request form under the "My Account" section. This form allows you to specify the date you want service to start or stop, as well as provide any additional information. Lastly, you can also visit one of their local offices and speak with a representative in person to set up or cancel your service. Whichever option you choose, it is important to make the necessary arrangements in a timely manner to ensure a smooth transition and avoid any interruptions in service.
2. Can you explain the different billing and payment options offered by the cooperative?
Powell Valley Electric Cooperative offers its customers a variety of billing and payment options to make the process as convenient as possible. One option is to pay through the traditional paper billing method, where customers receive a monthly statement with their usage and can either mail in a check or pay online through the cooperative's website. Another option is the automatic bank draft, where the cooperative will automatically deduct the amount due from the customer's designated bank account on the due date. Customers can also choose to enroll in the budget billing program, which averages out their annual usage and provides a consistent monthly payment. Additionally, customers can pay in person at any of the cooperative's local offices or through the mobile app. These options make it easy for customers to manage their payments and choose the method that works best for them.
3. Is there a map or resource available to check for power outages in my area?
Yes, Powell Valley Electric Cooperative provides a Power Outage Map on their website which allows users to check for power outages in their area. The map is regularly updated with real-time information and displays the affected areas with color-coded icons. To access the map, simply click on the "Power Outage Map" tab on the homepage, and then enter your location or zoom in on the map to see more detailed information. This resource is a convenient and efficient way for customers to stay informed about power outages and plan accordingly. In case of a power outage, customers can also report it using the "Report Outage" feature on the website. Powell Valley Electric Cooperative goes above and beyond to ensure that their customers have access to the most up-to-date information about power outages in their area.
4. How can I contact Powell Valley Electric Cooperative for customer service or support?
If you are a customer of Powell Valley Electric Cooperative and need assistance or support, there are several ways to contact the company. One option is to call their customer service hotline at 1-800-257-5241. You can also email them at customerservice@powellvalleyelectric.coop or use their online contact form on their website. Additionally, you can visit one of their local offices in person, located in LaFollette, New Tazewell, and Sneedville, Tennessee. They also have a Facebook page where you can send them a message for customer support. No matter which method you choose, the customer service team at Powell Valley Electric Cooperative is dedicated to helping you with any questions or concerns you may have.
5. Are there any current promotions or incentives for new customers looking to sign up for service?
Are there any current promotions or incentives for new customers looking to sign up for service?
Powell Valley Electric Cooperative is committed to providing affordable and reliable electricity to our customers. As a member-owned cooperative, we do not offer promotional deals or incentives for new customers. However, our competitive rates and exceptional customer service make us an attractive choice for those looking for electricity service.
If you are interested in becoming a member of our cooperative, we encourage you to explore our various billing and payment options, as well as our power outage map and contact information. Additionally, by signing up for our start/stop service, you can easily manage your electricity usage and payments.
While we do not have any current promotions, we do offer a variety of energy efficiency programs and rebates to help our members save on their electricity costs. These programs include home energy audits, weatherization assistance, and incentives for purchasing energy-efficient appliances.
Thank you for considering Powell Valley Electric Cooperative for your electricity needs. We are dedicated to providing exceptional service and value to our members.
Powell Valley Electric Cooperative offers a variety of services to its members, including starting and stopping service, various billing and payment options, and a power outage map for easy access to information during outages. Customers can also contact the cooperative for any questions or concerns they may have. With a commitment to providing reliable and affordable electricity, Powell Valley Electric Cooperative is dedicated to serving its members and the community.
