Welcome to Wake Electric Cooperative, your trusted provider of reliable and affordable electricity in the heart of North Carolina. As a member-owned and not-for-profit electric cooperative, our mission is to power the communities we serve through exceptional service, innovative solutions, and a commitment to our members. In this article, we will be exploring the various services and resources that Wake Electric offers, including how to start and stop service, billing and payment options, our power outage map, and how to get in touch with us. Whether you are a new member or a long-time customer, this article will provide you with important information to help you manage your electricity needs efficiently. So let's dive in and discover all that Wake Electric has to offer.
What is Wake Electric Cooperative?
Wake Electric Cooperative is a non-profit, member-owned electric utility company that has been serving customers in North Carolina since 1940. As a cooperative, they are owned and controlled by the members they serve, and their main goal is to provide reliable and affordable electricity to their members.
Currently, Wake Electric serves over 45,000 members in seven counties, including Franklin, Granville, Durham, Nash, Vance, Wake, and Warren. They have over 5,500 miles of distribution lines and operate 24 substations to meet the electricity needs of their members.
Service Coverage Area
Wake Electric Cooperative's service area stretches across more than 2,000 square miles in North Carolina, covering both rural and suburban areas. They provide electricity to residential, commercial, and industrial customers, ensuring that everyone has access to necessary power for their homes and businesses.
Located At
Wake Electric Cooperative's main office is located at 228 Park Ave, Youngsville, NC 27596. They also have two satellite offices, one in Wake Forest and one in Louisburg, to better serve their members in different areas.
Phone Number & Contact Information
For any inquiries or assistance, Wake Electric Cooperative can be reached at (919) 863-6300 or toll-free at 1-800-474-6300. Their customer service representatives are available Monday through Friday from 8:00 am to 5:00 pm to assist with any billing or service questions.
For after-hours emergencies, they have a 24/7 outage reporting hotline at 1-800-743-3155. They also have an online contact form on their website for non-urgent inquiries.
Website URL
Wake Electric Cooperative's website, www.wemc.com, is a valuable resource for their members. It provides information on how to start or stop service, various billing and payment options, power outage maps, and more. Members can also access their account online, making it easy to check their usage, pay bills, and report outages.
Wake Electric Cooperative is dedicated to providing reliable and affordable electricity to its members while also promoting energy efficiency and community involvement. With a strong emphasis on member service and satisfaction, they continue to be a trusted and essential utility company in North Carolina.
How to Start/Stop Service
Starting or stopping service with Wake Electric Cooperative is a simple process that can be done through various ways. Here are some of the ways you can start or stop service with Wake Electric Cooperative, along with the possible steps you may need to take.
Online
Starting or stopping service online is the most convenient option. You can easily fill out the necessary forms and submit them through Wake Electric Cooperative's website. To start or stop service online, follow these steps:
- Visit Wake Electric Cooperative's website.
- Go to the "Start/Stop Service" section.
- Fill out the necessary forms, providing accurate and up-to-date information.
- Submit the forms.
Once your forms are submitted, Wake Electric Cooperative will process your request and start or stop your service accordingly.
By Phone
You can also start or stop service by calling Wake Electric Cooperative's customer service hotline. Here's how:
- Call Wake Electric Cooperative's customer service hotline at [insert number].
- Inform the customer service representative that you want to start or stop service.
- Provide the necessary information such as your account number and billing address.
- Wait for the customer service representative to process your request.
Once your request is processed, you will receive a confirmation via email or phone call.
FAQs
Here are some frequently asked questions about starting or stopping service with Wake Electric Cooperative:
Q: How long does it take for my service to start or stop?
A: It typically takes 1-2 business days for your service to be started or stopped. However, during peak periods, it may take longer.
Q: Do I need to pay a service fee to start or stop my service?
A: Yes, there is a service fee for starting or stopping service with Wake Electric Cooperative. The fee may vary depending on your location and the type of service you are requesting.
Q: Can I schedule a specific date for my service to start or stop?
A: Yes, you can request a specific date for your service to start or stop. However, this may take longer to process compared to the standard 1-2 business days.
Contact Us
If you have any further questions or concerns about starting or stopping service with Wake Electric Cooperative, you can reach out to their customer service team through the following channels:
- Customer service hotline: [insert number]
- Online contact form: [insert link]
- Email: [insert email address]
Wake Electric Cooperative is committed to providing efficient and reliable service to its customers. They are always happy to assist with any inquiries or issues you may have regarding your service.
Power Outage Map
One of the many services provided by Wake Electric Cooperative is the Power Outage Map. This map allows customers to stay updated on any power outages in their area. To view the Power Outage Map, follow these simple steps:
1. Visit the Wake Electric website
To access the Power Outage Map, go to the Wake Electric Cooperative website at www.wemc.com. On the homepage, you will find a tab labeled "Outage Map" at the top of the page.
2. Click on the "Outage Map" tab
Once you click on the "Outage Map" tab, you will be directed to a page where you can view the map.
3. View the map
The Power Outage Map will display any current outages in the Wake Electric service area. The map is interactive, and you can zoom in and out to see the affected areas more clearly.
If you are experiencing a power outage, it is essential to report it immediately to Wake Electric. To report an outage, follow these steps:
1. Contact Wake Electric
You can report an outage by calling Wake Electric's outage hotline at 1-800-743-3155. You can also report an outage through the Wake Electric website by clicking on the "Report Outages" tab.
2. Provide necessary information
When reporting an outage, make sure to have your account number or meter number ready. This information will help Wake Electric locate your account and address the outage quickly.
3. Stay updated
Once you have reported an outage, you can check the Power Outage Map to see if your outage has been recorded. Wake Electric also provides updates on their website and social media platforms to keep customers informed about the outage restoration process.
When an outage occurs, Wake Electric works diligently to restore power as quickly and safely as possible. Here are three things to keep in mind about the power restoration process:
1. Crews are working around the clock
Wake Electric has a dedicated team of professionals who work 24/7 to restore power during an outage. They work efficiently to address any issues and get the power back on for their customers.
2. Prioritization of restoration
During a widespread outage, Wake Electric uses a strategic process to prioritize the restoration of power. This process considers factors such as the number of affected customers, the extent of damage, and the availability of resources.
3. Safety is a top priority
When restoring power, the safety of customers and employees is Wake Electric's top priority. They follow strict safety protocols to ensure that power is restored safely and efficiently.
here are some helpful tips to keep in mind during a power outage:
1. Stay informed
Stay updated on the outage and restoration process through the Power Outage Map and Wake Electric's website and social media platforms.
2. Use alternative light sources
During an outage, use flashlights or battery-powered lanterns instead of candles to avoid fire hazards.
3. Turn off appliances
Turn off and unplug appliances and electronics to prevent them from being damaged when the power is restored.
4. Conserve cell phone battery
During an outage, limit the use of your cell phone to conserve its battery. In case of an emergency, make sure to have alternate ways to communicate with others.
By following these steps and tips, you can stay informed and prepared during a power outage. Wake Electric Cooperative is committed to providing reliable and efficient services to its customers, and the Power Outage Map is just one of the many ways they do so. Visit their website or contact them for more information on how to use the Power Outage Map or any other services they offer.
Billing & Payment Options
As a member of Wake Electric Cooperative, you have various options for paying your electric bill. We strive to make the payment process as convenient and hassle-free as possible for our members. We offer several methods for paying your bill, including online, by mail, in person, and through automatic bank draft.
Online Payments: Our online payment portal allows you to pay your bill quickly and securely from the comfort of your own home. You can also set up recurring payments for added convenience.
Mail Payments: If you prefer to pay by mail, we accept payments at our designated payment address. Please be sure to include your account number on the check or money order.
In-Person Payments: We have two conveniently located offices where you can make your payment in person. Our offices are open during regular business hours and have a drop box available for after-hours payments.
Automatic Bank Draft: With our automatic bank draft option, your bill will be automatically deducted from your bank account on the due date. This ensures that your bill is always paid on time, and you don’t have to worry about remembering to make a payment.
In addition to these payment options, we also offer budget billing for members who would like to have a more consistent bill each month. With budget billing, your annual electric usage is averaged and divided into equal monthly payments. This helps to eliminate the fluctuation in your electric bill due to seasonal changes in energy usage.
We understand that life can be unpredictable, and sometimes it may be difficult to make your bill payment on time. In the event that you are unable to make a payment by the due date, please contact our member services department to discuss payment arrangements. We are committed to working with our members to find a solution that works for everyone.
At Wake Electric Cooperative, we take pride in providing our members with exceptional service and flexibility when it comes to paying their electric bill. We also offer a variety of programs to help our members manage their energy usage and save money on their monthly bill. These programs include energy audits, rebates for energy-efficient upgrades, and renewable energy options.
: Our goal is to make billing and payment as easy and stress-free as possible for our members. We are constantly looking for ways to improve our services and offer more options to our members. If you have any questions about your bill or payment options, please don’t hesitate to contact us. We are here to serve you and ensure that your electric service is always reliable and affordable.
Contact Us
If you have any questions or concerns regarding your service with Wake Electric Cooperative, we are here to help. Our customer service team is dedicated to providing prompt and efficient assistance to our members. We understand that unexpected situations may arise, and we strive to resolve any issues as quickly as possible. There are several ways to get in touch with us, and we are happy to assist you in any way we can.
Phone: The fastest way to reach us is by phone. Our customer service representatives are available during business hours, Monday through Friday from 8:00 am to 5:00 pm. You can call us at 1-800-743-3155 for any general inquiries, to report a power outage, or to start or stop your service. We are also available for billing and payment assistance, and our team will be happy to answer any questions you may have.
Email: You can also reach us via email at customerservice@wakeelectric.com. Our customer service team regularly checks and responds to emails, and we will do our best to get back to you as soon as possible. Please provide us with your name, account number, and a detailed message, and we will make sure to address your concern promptly.
In-Person: If you prefer to speak to someone in person, you can visit our office at 100 S Franklin Street, Wake Forest, NC 27587. Our office is currently open during regular business hours, and we have implemented safety measures to protect our members and employees. Our team will be happy to assist you with any inquiries or provide you with any necessary forms or documents.
Online: Another convenient way to get in touch with us is through our online contact form. You can find this form on our website under the "Contact Us" section. Please provide us with your name, account number, and a detailed message, and we will get back to you as soon as possible.
Social Media: Wake Electric Cooperative is also active on various social media platforms, including Facebook and Twitter. Our team regularly posts updates, news, and important information on these platforms, so make sure to follow us to stay informed. You can also message us directly on these platforms, and our team will respond as soon as possible.
We are committed to providing exceptional customer service to our members, and we are always looking for ways to improve. If you have any suggestions or feedback, please do not hesitate to reach out to us. We value your input, and we strive to continuously enhance our services and offerings to better serve our members.
Thank you for choosing Wake Electric Cooperative. We appreciate your continued support, and we are here to assist you in any way we can.
Frequently Asked Questions (FAQ)
Q: How do I start or stop electric service with Wake Electric Cooperative?
A: To start or stop electric service with Wake Electric Cooperative, you can either fill out an online form on our website or call our customer service line at 1-800-474-6300. For new service requests, please allow at least two business days before the desired start date. For service disconnection requests, we require at least one business day's notice.
Q: What are the billing and payment options available?
A: Wake Electric Cooperative offers several billing and payment options to make it convenient for our members. You can choose to receive your bill electronically via email or through traditional mail. Our members can also enroll in automatic bank draft, where payments are automatically deducted from your bank account on the due date. We also offer mobile and online payment options, as well as pay-by-phone service. In-person payment can be made at any of our office locations or through authorized payment locations.
Q: How can I report a power outage?
A: Wake Electric Cooperative has an outage map on our website which allows our members to report outages and view estimated restoration times for their area. You can also report a power outage by calling our outage hotline at 1-800-743-3155. Our team is available 24/7 to assist with any power outage issues.
Q: Who do I contact for general inquiries?
A: For general inquiries, you can contact our customer service line at 1-800-474-6300 during our regular business hours, Monday through Friday from 8:00 am to 5:00 pm. You can also send us an email at info@wakeelectric.com or visit one of our office locations for in-person assistance.
Q: How can I report a safety issue or discuss my bill?
A: For safety concerns or to discuss your bill, please contact our customer service line at 1-800-474-6300 during our business hours. Our customer service representatives will assist you with any issues or concerns you may have. You can also visit our website and fill out our online contact form for inquiries regarding safety or billing.
Q: How can I request a tree trimming service?
A: To request a tree trimming service in your area, you can submit a request on our website or call our customer service line at 1-800-474-6300. Our team will inspect the area and provide a quote for the service. Please allow at least two weeks for our team to complete the tree trimming service.
Q: How can I apply for a membership with Wake Electric Cooperative?
A: To become a member of Wake Electric Cooperative, you can fill out an online application on our website or visit one of our office locations. You will need to provide personal information, including your address and social security number, and pay a membership fee of $10. Once your application is approved, you will become a member of our cooperative and receive all the benefits and services we offer.
For any other questions or concerns, please do not hesitate to contact us. We are committed to providing our members with exceptional customer service and ensuring a reliable supply of electricity. Thank you for choosing Wake Electric Cooperative.
1. What are the different billing and payment options available for customers?
Wake Electric Cooperative offers a variety of billing and payment options for their customers to choose from. One option is the traditional paper bill, which can be paid by check, money order, or cash at designated payment locations. Customers can also opt for electronic billing, where they receive their bill via email and can pay online through the cooperative's website.
For added convenience, Wake Electric also offers automatic bank draft, where the bill amount is automatically deducted from the customer's bank account on the due date. Another option is to use the cooperative's EZ-PAY system, which allows customers to pay their bill over the phone using a debit or credit card.
In addition, customers can make payments in person at one of Wake Electric's local offices, or through the mail using the pre-stamped envelope provided with the bill. Those who prefer to make regular installment payments can enroll in the cooperative's budget billing program.
Customers also have the option to monitor their energy usage and pay their bill through the cooperative's online portal. This not only allows for convenient payment options, but also provides customers with access to their account information, billing history, and energy usage data.
In summary, Wake Electric Cooperative provides a diverse range of billing and payment options to cater to the needs of their customers, making the process of paying for electricity convenient and hassle-free.2. How do I start or stop service with Wake Electric Cooperative?
If you are moving to a new location within Wake Electric Cooperative's service territory, you can start or stop service by filling out their online form on their website. Simply navigate to the "Start/Stop Service" page, enter your account information, and indicate the date you would like service to begin or end. You can also call their customer service line at 1-800-474-6300 to speak with a representative who can assist you with starting or stopping service.
3. Is there a way to track power outages in my area?
Yes, Wake Electric Cooperative provides a Power Outage Map on their website that allows customers to track power outages in their area. The map is regularly updated and displays both current and resolved outages. To access the map, customers can click on the "Power Outage Map" tab on the Wake Electric Cooperative website. Alternatively, customers can also report an outage by clicking on the "Report an Outage" tab. This will direct them to a form where they can enter their location and select the type of outage they are experiencing. Customers can also sign up for outage alerts to receive notifications via email or text message when there is an outage in their area. This feature can be accessed by clicking on the "Sign Up for Outage Alerts" tab on the website.
Furthermore, customers can also contact Wake Electric Cooperative directly through their customer service number or email to inquire about power outages in their area.4. How can I contact Wake Electric Cooperative for any questions or concerns?
To reach Wake Electric Cooperative with any questions or concerns, there are several contact options available:
- Phone: You can call the Wake Electric Cooperative customer service line at 1-800-474-6300 during business hours (Monday-Friday, 8am-5pm) for immediate assistance.
- Email: You can also email your questions or concerns to the Wake Electric Cooperative customer service team at info@wakeelectric.com.
- Online Form: On the Wake Electric Cooperative website, there is a contact form available for you to fill out with your inquiry or concern. The form can be found under the "Contact Us" tab.
- Mail: If you prefer to send your questions or concerns by mail, you can do so by sending a letter to Wake Electric Cooperative at P.O. Box 580, Wake Forest, NC 27588.
No matter which method of contact you choose, the Wake Electric Cooperative team is dedicated to providing prompt and helpful assistance for all of your needs.
5. Are there any resources or programs available for customers to manage their energy usage and save money on their bills?
Yes, Wake Electric Cooperative offers various resources and programs to help customers manage their energy usage and save money on their bills. One of these is the "My Usage" tool, which allows customers to track their energy consumption and identify areas where they can decrease usage. Additionally, the cooperative offers energy audits, where a professional will inspect a customer's home and provide recommendations for energy efficiency improvements. Wake Electric also has a "Beat the Peak" program, which encourages customers to reduce electricity usage during peak times in exchange for credits on their bills. Customers can also enroll in the "EnergyWise" program, which allows the cooperative to temporarily interrupt energy usage during high-demand periods. Wake Electric offers financing options for customers looking to make energy-efficient upgrades to their homes. These resources and programs not only help customers save money on their bills, but also contribute to a more sustainable energy future.
Wake Electric Cooperative offers a variety of services for its members, including convenient options for starting and stopping service. They also have multiple billing and payment options to make managing your account easy and hassle-free. In the event of a power outage, Wake Electric has a user-friendly outage map and dedicated customer service team to help you report and resolve any issues. If you have any questions or concerns, we encourage you to contact us for assistance. At Wake Electric, we are committed to providing reliable and affordable electricity to our members and strive to deliver exceptional customer service. Thank you for choosing Wake Electric Cooperative for your energy needs.
