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Shop our productsCenterPoint Energy is a leading U.S. utility company that delivers electricity and natural gas in several states, including Arkansas, Indiana, Louisiana, Minnesota, Mississippi, Ohio, and Oklahoma. But it has its largest service area in the Houston, Texas region. It provides electricity for more than 2.8 million customers through poles, wires, and meters.
If you're a customer, the company offers an online CenterPoint Outage Map that lets you know where the power is out and provides restoration progress in real-time. So, you'll stay aware during a storm or large-scale outage and prepare accordingly. In this article, we'll look at how you can access the outage map, report a blackout, use other outage tracking options, and remain powered using backup sources.
Benefits of Outage Tracking Tools
When the power goes out, most people are desperate for any scrap of info. That's where outage maps, alerts, and trackers can help. They're lifelines. Doesn't matter if you're using your utility's app or some random third-party tracker. You'll know what's up and won't have to sit there in the dark. These tools keep you in the loop and help you make smarter decisions. Here's why using outage trackers can benefit you:
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Situational Awareness: Outage maps show if it's just your house or if the whole block's having a blackout.
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Proactive Alerts: Automatic update services allow you to know that your utility is aware of the electricity breakdown and the restoration time.
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Safety & Decisions: Staying safe is a whole lot easier when you actually know what's going on, right? Solid info lets you figure out if you should remain where you are, bolt for somewhere safer, yank the plugs on your electronics, or brace yourself for a blackout marathon.
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Faster Reporting: Reporting is now much easier. Smack the "Report Outage" button on your service provider's website so there's no more waiting. The crews also get the heads-up faster.
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Convenience: Mobile-friendly tools let you check blackout status, report issues, or adjust alerts anytime, anywhere.
How to Access the CenterPoint Outage Map?
If you're suffering from an unpredictable power outage in Houston or its surrounding area, you can access the CenterPoint outage map through the utility's site. Here's how to do that:
Step 1: Visit CenterPointEnergy Outage Tracker. Then, choose "Texas" as your service area.
Step 2: Close the pop-up notifications and red alert banner. Then, look at the side window for total outages, total affected customers, and the time the map was last updated.
Step 3: The colored legends on the map mean:
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Green Bolt: Active outages affecting 1-50 customers.
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Blue Bolt: Reported outages by 51-500 users.
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Sea Green Bolt: 501-2000 customers are affected.
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Red Bolt: 2000+ customers are affected.
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Multiple Outages Bolt: There are several power cuts in one area.
Step 4: Click on the colored legend, e.g, the multiple outage icon, to learn the number of power cuts. You can also zoom in on the area with the "ZOOM TO" option.
Step 5: Check other colored icons on the map by clicking them. They'll show the estimated restoration time, number of affected customers, service region, outage report time, and repair status.
Step 6: Explore outage details and tools
- Click the "Summary" tab in the left window to see outages by ZIP code, county, and city.
- Use the "Find a location" search bar to check for outages at a specific address.
- Turn on weather layers from the "Layers" tab to see how weather conditions may impact power cuts.
- For mobile access, download the CenterPoint Energy My Account app from Google Play or the App Store. After signing in, open the "Outages" menu and select "View Outage Tracker" to access the map on your device.
How to Sign Up For Alerts and Report CenterPoint Outages?
You can report and sign up to receive real-time alerts for a CenterPoint power breakdown in many ways. Here's how:
Sign Up For Alerts:
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Power Alert Service (PAS)
Tap "Get Alerts" on the left window of the outage map to sign up for outage notifications. It will redirect you to the "Power Alert Service (PAS)" page. Tap "Sign up now."
When you sign up for PAS, you get a total of 15 text, email, or phone alerts, 5 for each. CenterPoint Energy customers with an online account are automatically signed up for PAS.
Those without an account can join by registering at CenterPointEnergy.com/MyAccount. Customers can also manage their alerts, like choosing how they're contacted, adding recipients, or opting out anytime at CenterPointEnergy.com/PAS.
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Through SMS
You can also sign up for alerts through messages. Simply, text OUT to 236483 to receive real-time alerts by SMS.
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Through the ‘CenterPoint Energy My Account' App
Simply, open the app and sign in to your account. Then, choose "Outages" from the menu. Tap "Get text alerts from Power Alert" service and sign up to receive real-time updates for power cuts.
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Social Media and Online Updates
To notify the public of significant outages, CenterPoint Energy broadcasts real-time updates via X (Twitter) (@centerpoint) and Facebook. The utility also maintains ActionCenter located at CenterPointEnergy.com/ActionCenter, which bundles safety advice, restoration updates, and community news.
Report An Outage:
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Through the Map
Click the "REPORT" button on the map. You'll get "Report Hazard" and "Report Outage" options. If you want to report a power breakdown, tap the outage button. You'll be redirected to another page. Fill in the details like your meter no, address, etc, and submit.
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Through Call:
You can call CenterPoint customer service to report a blackout based on your area. Each service location has a different contact no for reporting.
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Through the ‘CenterPoint Energy My Account' App
Simply, open the app and sign in to your account. Then, choose "Outages" from the menu. Tap "Report power outage," fill in your details, and submit.
Other Tools to Track Power Cuts In CenterPoint Serving Areas
CenterPoint's Outage Tracker is the main source for its customers. But there are also other helpful tools to track power outages in areas that CenterPoint serves. These provide extra information, wider coverage, and important emergency updates. Here they are:
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PowerOutage.US
This free website tracks power outages nationwide in near real time by gathering data from utilities. It shows outage levels across the U.S., zooms into counties or specific utilities, including areas around Houston and Texas. The site includes national and state comparisons, county-level data, utility-specific tracking, and free outage alerts you can sign up for.
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Local Media and News Outlets
There are many local media and newspapers in the CenterPoint serving areas that provide comprehensive outage reports. They offer information on power breakdowns due to severe weather, restoration times, and performance of utilities. Here are some of the popular news outlets:
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Arkansas: THV11, Arkansas Democrat-Gazette.
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Indiana: FOX59, Indianapolis Star.
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Louisiana: FOX 8 (WVUE), The Times-Picayune | NOLA.com.
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Minnesota: Star Tribune, KARE 11.
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Mississippi: WLBT, Clarion Ledger.
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Ohio: Cleveland 19, The Plain Dealer.
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Oklahoma: KOCO 5, Tulsa World.
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Houston, Texas Region: Houston Public Media, KHOU 11, Houston Chronicle.
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Official Emergency Alert Systems
In all states, emergency alerts are sent via the Integrated Public Alert and Warning System (IPAWS) operated by the Federal Emergency Management Agency (FEMA). It includes the Emergency Alert System (EAS) and Wireless Emergency Alerts (WEA):
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WEA: It sends automatic, location-based alerts like tornado warnings, evacuation orders, or Amber Alerts directly to mobile devices. There's no sign-up required, but phone settings must have alerts enabled.
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EAS: It interrupts radio and TV broadcasts with urgent messages. They're sent through Primary Entry Point (PEP) radio stations such as KTRH in Houston, WBAP in Dallas-Fort Worth, and others, depending on the state.
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NOAA Weather Radio: It provides 24/7 weather updates and warnings with a special receiver.
Most cities and states also have local opt-in alert programs in addition to these national systems to deliver less urgent but important updates. An example is the AlertHouston used by Houston to notify residents of floods, road closures, and water notices. Services are also available in other states and counties, and may be located on local emergency management websites.
How to Stay Powered During a CenterPoint Power Breakdown?
Having a backup power source during a CenterPoint power cut is crucial to run your basic and critical appliances like smartphones, laptops, WiFi, CPAP, etc. A battery + solar-powered system is an excellent backup energy source to juice up your devices day and night during extended or unpredictable power cuts.
For instance, the BLUETTI Elite 100 V2 Power Station with its 1,800W output (3,600W surge) with 1,024Wh capacity is an excellent option for small residents. It can juice up to 11 devices like smartphones, a CPAP machine, laptops, WiFi, LED lights, etc., during lengthy blackouts. The switch to the battery takes 10ms too, making it perfectly suited to emergency charging of appliances during unpredictable power cuts.
The unit can charge up to 80% in 45 minutes with a 1,200W AC TurboBoost, and 100% in 1.8 hours with a 560W car charger. A full charge on the Elite 100 V2 with 1000W solar power takes as little as 70 minutes. Whereas at 1200W of dual AC and solar input, the unit is capable of charging up to 80% in 45 minutes. It can also be powered up with a generator. With a built-in handle, you can also take the Elite 100 V2 with you when traveling or camping, or install it in an RV.
If you want to run heavier loads in medium to large residences, another unit like the BLUETTI Apex 300 is what to look for. It boasts a 3,840W output power and 2,764.8Wh battery capacity. But if you place two units in parallel with additional batteries, the output and capacity can be increased to 7,680W and 58kWh, respectively.
This long-lasting power can be used to juice up basics like laptops, smartphones, LEDs, WiFi, etc. You can also run power-hungry appliances such as a small window AC, a microwave, and a fridge for a long time with solar, along with the basics. Besides, the Apex 300 can provide a 0ms UPS backup when power shuts down unexpectedly.
You can charge the unit up to 80% with AC input in 45 minutes and with the SolarX 4K and AT1 solar input up to 30 kW. Another option to power the Apex 300 is generator charging. The unit also features weather alerts, automatic charging during inclement weather, and a 12kW bypass for EV charging.
FAQs
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How accurate are the estimated restoration times provided?
Restoration times are estimates and may change as crews assess damage. During major storms, updates may be less accurate at first, so check the map regularly for the latest info.
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What features does the Outage Tracker offer to help me understand the outage?
The tracker lets you search by address, ZIP code, city, or county, and view outages in street or satellite mode. You can also check weather impacts, and see details like cause, affected customers, and repair status.
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What should I do if I cannot find my address on the outage map?
If your address doesn't show up, check the spelling or format. In case it still doesn't appear, you may be outside CenterPoint's service area. So, try searching by ZIP code instead.
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Why does the map show my power is on when it is actually out?
This happens for two main reasons such as damage to your own equipment (like a meter box or tripped breaker) or a "nested outage." This is a small local issue that leaves your home without power while neighbors have electricity.
Conclusion
CenterPoint Energy provides a comprehensive suite of tools to help customers stay informed and prepared during power cuts. From the online CenterPoint Outage Map and mobile app to alerts via SMS, social media, and the Power Alert Service, these resources improve situational awareness. They boost safety, greatly reduce time to process reports, and, to be fair, help you relax more during a thunderstorm or a blackout. And it's not just about monitoring, having a power backup is a godsend in case of a long power cut.
The BLUETTI Elite 100 V2 Power Station is useful for small households or low-power-consuming gadgets, with fast charging capabilities and ease of transportation. Sufficient to power several low-powered gadgets for extended periods with 1,800W output (2,700W surge) and 1,024Wh capacity. When dealing with bigger households or more demanding power usage, the BLUETTI Apex 300 is also a great option, with 3,840W output and 2,764.8Wh battery capacity.
You can also extend the output to 7,680W and capacity to 58kWh for longer, uninterrupted periods of power with its modular design. Both units guarantee continuous power during unpredictable blackouts. They can be charged with solar, making them excellent solutions for maintaining comfort, safety, and connectivity when the grid goes down.