BLUETTI AC2A Portable Power Station

FAQS

• Q1: What battery chemistry is used with AC2A?

  A:

  AC2A uses Lithium-ion Phosphate batteries (LiFePO4) for safety and durability, ensuring over 3,000 charge cycles while retaining 80% capacity.

• Q2: What is Power Lifting Mode？

  A:

  IPower Lifting Mode allows AC2A to run high-power heating devices up to 600W, such as space heaters, hair dryers, electric kettles, electric blankets, etc.
  Do NOT use these units to run an air conditioner or washing machine as the built-in motors / compressors may have a surge power of 2-4 times the rated power, which may exceed the output of AC2A.

• Q3: Can I charge and discharge AC2A at the same time?

  A:

  Yes.

• Q4: How do I know if AC2A can power my loads?

  A:

  Calculate the total wattage of your devices and ensure it doesn't exceed the rated power of AC2A, which is 300W. The Power Lifting Mode only works for resistive loads of up to 600W.

• Q5: How quickly can I charge the AC2A?

  A:

  AC2A supports up to 270W AC input. Plug it into a wall outlet and enable the Turbo Charging mode on the BLUETTI App, and you can fill it up in only 1.2 hours.

• Q6: What's the difference between Silent, Standard, and Turbo Charging modes?

  A:

  These are the 3 AC charging modes, each with a different input power and charging speed.
  It generates only 45dB of sound in the silent charging mode, while Turbo Charging mode provides a higher charging speed.

• Q7: Does AC2A support BLUETTI App control?

  Yes, via Bluetooth.

• Q8: What solar panel should I choose?

  Please refer to the following requirements:
  · Total open circuit voltage for AC2A: 12V-28V
  · Equipped with MC4 connectors.
  Highly Recommended:
  AC2A: 1 x BLUETTI PV200
  * For reference ONLY.

• Q9: Is the AC2A waterproof?

  No.

• Q10: Can I charge or discharge AC2A in sub-zero temperatures?

  You can charge the AC2A to power your devices in cold weather, but avoid recharging it below freezing.
  The operating temperature ranges for AC2A are:
  Charging: 32°F - 104°F / 0°C - 40°C
  Discharging: -4°F - 104°F / -20°C - 40°C

• Q11: Can I lay it on its side to save space?

  No, this may damage the internal structure. Please keep it upright either during storage or moving.

• Q12: Can I replace the built-in battery?

  No. If the internal battery pack malfunctions or is dead, please contact BLUETTI Support for further assistance.

• Q13: Why does a warning come up when using a diesel heating pump with the cigarette lighter port?

  A: The pump may require more initial power to start. Use a compatible adapter to start and run the pump with our AC outlets.

• Q1: How does the Bluetti subscription work?

  The Bluetti subscription allows you to pay a monthly fee for your AC180 Solar Portable Power Station. You can cancel whenever you like and return your AC180 Solar Portable Power Station with no hidden fees. We send you a shipping label (return costs on us), and you return your AC180 Solar Portable Power Station in the original packaging.

• Q2: What’s included with the Bluetti subscription?

  The Bluetti subscription includes a brand new or like-new AC180 Solar Portable Power Station (normally a $999 product to purchase) and a warranty for as long as you keep your Bluetti subscription for any issues that may arise, with the exception of user error or gross negligence.

• Q3: Is this the same as financing or a rent-to-own program?

  This is not a rent-to-own program. When you cancel your Bluetti subscription, you are required to return your AC180 Solar Portable Power Station. The goal of the program is to provide ongoing value through a variety of benefits as well as new future products, not to create more options to buy a AC180 Solar Portable Power Station.

• Q4: Can I cancel anytime? Are there any hidden fees?

  Yes, you can cancel your Bluetti subscription at any time. No contract, hidden fees, or gotchas. We cover the return shipping label as well.

• Q5: What if I want to upgrade my BLUETTI AC180?

  This is not a rent-to-own program, as our Bluetti subscription includes flexibility, service components, future upgrade opportunities, and a lifetime warranty. However, you may still contact us if you are interested in purchasing your AC180 Solar Portable Power Station, as we are often able to create an option where a portion of your monthly payments to-date can be applied as a discount against the listing price.

• Q6: What if the BLUETTIE AC180 is damaged?

  Please contact us as soon as possible. We will work with you to evaluate the cause, and with the exception of intentional, excessive, or grossly negligent damage, we will ship you a new product or component and cover shipping fees in both directions. Depending on the degree of user fault, you may be charged for replacement components, parts, or shipping fees. If you’d like further assistance, feel free to contact us at support@fragile.co.

• Q7: How do I track my order status?

  Updates are sent to the email address you used to sign up. This includes: order in review, order approved, tracking number received (at which point you can opt for additional delivery status updates), out for delivery, and order delivered. Text messages are also sent for the initial order request and delivery of your package. If you’d like further assistance, feel free to contact us at support@fragile.co.