BLUETTI 2*EP500 + 1*Split Phase Fusion Box | Home Battery Backup

FAQS

• Q1: In-Grid UPS Setup Guide

  A1:

  1)For non-solar-powered household circuits:

  An electrician with a professional technician certificate is required to install the in-grid power system, connect the wires of critical equipment from your main electrical box to the BLUETTI UPS BOX. When the power fails, it will automatically switch to EP500 or EP500 Pro for the power supply. The connection method: power grid--home main circuit--BLUETTI UPS box--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).

  2)Solar-powered UPS:

  • 1.If the open-circuit voltage of the solar panels is within the specified input range of EP500, they can be directly connected into EP500 or EP500Pro through the MC4 port connectors to build up the UPS system.
  • 2.If the open-circuit voltage of your panels exceeds the input limitation of EP500 or EP500Pro, they need to pass the "PV step-down module" to decrease the voltage before connecting into the system. The connection method is solar panels--PV step-down module--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).

• Q2: Why is there a limitation on the power of the equipment loaded by the US version of EP500 orEP500Pro in the mobile UPS mode?

  A2:

  When EP500 or EP500Pro is plugged into a home wall outlet, the power output will be limited by the current of the wall plug.

  The power of output is subject to:

  If your home's socket features 120V/15A, the equipment carried by EP500 or EP500Pro cannot exceed 1800W.

  If your home socket features 120V/25A, then EP500 load equipment can be no more than 2000W, and EP500Pro can be 3000W for safety.

• Q3: Can I change the working mode of EP500 or EP500Pro to work as a mobile UPS after the EP500 connected to the home grid?

  A3:

  Yes, you can. Turn off EP500 or EP500Pro first, and then unplug the cable on it, remind to set the Max. Grid Current to 15A.

• Q4: What is the UPS switching time?

  A4:

  There are two types of working conditions of UPS for EP500.

  • No delay for online UPS.;
  • 20ms from standby UPS.

• Q5: How much is the loss of AC and DC?

  A5:

  • In standby state: less than 10W,
  • AC_ON & DC_OFF: less than 20W,
  • AC-ON & DC_ON: less than 25W

• Q6: After the stated 6000 battery cycles, how much capacity is left in EP500 and EP500 Pro?

  A6:

  EP500 and EP500 Pro can maintain above 50% capacity after 6000 cycles.

• Q7: What's the frequency?

  A7:

  • 60Hz: US, Canada
  • 50Hz: Europe, UK, Australia
  • Frequency 50/60Hz cannot be switched.

• Q8: What should Ido if the solar panels on the roof of my house exceed the open circuit voltage requirement?

  A8:

  You can reduce the open-circuit voltage by ordering a BLUETTI PV Voltage Drop Modular. Doesn't require changing the original installation and connection method of solar panels in your house. Through this modular, the open-circuit voltage of roof panels can be matched with the input specs of EP500/EP500Pro

• Q9: Can I use third party solar panel and what conditions need to be met?

  A9:

  Yes, you can. However, it must meet:

  1)Open Circuit Voltage(OCV):

  • EP500: 55-145V/Max.20A, Max.1200W.
  • EP500Pro: dual MPPT，each is 35-150V/Max.12A,1200W Max. (2400W Max. For dual connection).

  2)Suitable MC4 connector.

  3)We recommend that the solar panels to be connected should be of the same brand.

• Q10: Are there any restrictions on the use of the 100W USB-C port?

  A10:

  The charging power will work at only 60W at most instead of 30W if the USB-C cable does not have 5A MFI certification.

• Q11: After the DC port of 12V30A is opened, can the other DC ports be used?

  A:

  No, for the 30A large-current, the other ports besides 12V/30A RV ports won`t work. In addition, you must cover the rubber plug when the DC is turned on and the 12V/30A port is idle , otherwise it may cause a short circuit if the cable falls in.

• Q12: Note on the output power of the Split Phase Bonding Function.

  A9:

  • 1) There is only one AC port marked 4000W/220-240 (or 6000W/220-240) on the Split Phase Fusion Boxes that can power the High-voltage devices. Other 6 AC ports cannot load more than 2000W on EP500 (3000W on EP500Pro).
  • 2) Under Split Phase Bonding mode, the total load power of all AC ports (on the machine and Split Phase Fusion Boxes) can not exceed 4000W for EP500 (6000W for EP500Pro).

• Q13: If one of the EP500(or EP500Pro) is out of power, does the Split Phase Bonding Function continue to work?

  A13:

  If any one of the two EP500(or EP500Pro) runs out of power, the high-voltage output ports on the Split Phase Fusion Boxes will stop outputting power. The machine which still has the power needs to be set to ”Single Phase” mode manually.

• Q14: Does the Split Phase Bonding Function apply to one EP500 and one EP500 Pro?

  A14:

  No. Only applicable to units of the same model and specifications. For example, two EP500 or two EP500Pro are recommended. Besides, the Split Phase Fusion Boxes also are different.

• Q1: How does the Bluetti subscription work?

  The Bluetti subscription allows you to pay a monthly fee for your AC180 Solar Portable Power Station. You can cancel whenever you like and return your AC180 Solar Portable Power Station with no hidden fees. We send you a shipping label (return costs on us), and you return your AC180 Solar Portable Power Station in the original packaging.

• Q2: What’s included with the Bluetti subscription?

  The Bluetti subscription includes a brand new or like-new AC180 Solar Portable Power Station (normally a $999 product to purchase) and a warranty for as long as you keep your Bluetti subscription for any issues that may arise, with the exception of user error or gross negligence.

• Q3: Is this the same as financing or a rent-to-own program?

  This is not a rent-to-own program. When you cancel your Bluetti subscription, you are required to return your AC180 Solar Portable Power Station. The goal of the program is to provide ongoing value through a variety of benefits as well as new future products, not to create more options to buy a AC180 Solar Portable Power Station.

• Q4: Can I cancel anytime? Are there any hidden fees?

  Yes, you can cancel your Bluetti subscription at any time. No contract, hidden fees, or gotchas. We cover the return shipping label as well.

• Q5: What if I want to upgrade my BLUETTI AC180?

  This is not a rent-to-own program, as our Bluetti subscription includes flexibility, service components, future upgrade opportunities, and a lifetime warranty. However, you may still contact us if you are interested in purchasing your AC180 Solar Portable Power Station, as we are often able to create an option where a portion of your monthly payments to-date can be applied as a discount against the listing price.

• Q6: What if the BLUETTIE AC180 is damaged?

  Please contact us as soon as possible. We will work with you to evaluate the cause, and with the exception of intentional, excessive, or grossly negligent damage, we will ship you a new product or component and cover shipping fees in both directions. Depending on the degree of user fault, you may be charged for replacement components, parts, or shipping fees. If you’d like further assistance, feel free to contact us at support@fragile.co.

• Q7: How do I track my order status?

  Updates are sent to the email address you used to sign up. This includes: order in review, order approved, tracking number received (at which point you can opt for additional delivery status updates), out for delivery, and order delivered. Text messages are also sent for the initial order request and delivery of your package. If you’d like further assistance, feel free to contact us at support@fragile.co.