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Charger 2 Highlights
How to Swap From Charger 1 to Charger 2
FAQ
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- What is this program about?
- This is a reward program for Charger 1 owners. We're now offering a special upgrade deal so you can get the new Charger 2 at a privileged price.
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- Is there a purchase limit?
- For each Charger 1 unit, customers are entitled to purchase one Charger 2.
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- I bought my Charger 1 from another channel. Can I still join?
- Yes. Please email us at service@bluettipower.com with your proof of purchase (such as a receipt or an order screenshot), and our team will help to proceed.
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- Why doesn't the Charger 2 in this program include a DC input cable?
- The Charger 2 uses the same 6 AWG DC cables as the Charger 1, allowing a seamless upgrade without any rewiring or extra purchases. Simply use the cable that came with your Charger 1 to connect to Charger 2.
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- What does “upgrade” actually mean?
- This campaign is a thank-you offer for Charger 1 users. Eligible Charger 1 users can purchase an upgraded Charger 2 at a special price of $99. No return of Charger 1 is required.
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- "I can’t log in on the upgrade page."
- Please try logging in using your mobile phone or an incognito/private browser window.
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- Where can I find my serial number (SN)?
- The easiest way is to check the app if you’ve previously linked your Charger 1. If not, look for the QR code sticker on the Charger 1 unit—the SN is printed directly below the QR code. You can also scan the QR code, and the SN should appear.
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- "Why is my SN not working?"
- Please add CHARGER before your SN, with no space in between (e.g., CHARGER112345678...).
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- "My Charger 1 wasn’t activated in time, and now the SN can’t be verified. What should I do?"
- Our team is urgently discussing a solution for this issue. Once we have an update, we’ll notify everyone right away.
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- Does the Charger 2 come with a warranty?
- Yes. It carries the same warranty as all BLUETTI products you bought from other authorized channels.
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